Family Stability Advocate and Administrative Coordinator

Self-Enhancement-Inc; United States; On-site; USD 28,000 - 41,000; Part time

Job summary

SEI’s Community & Family Programs (CFP) advances SEI’s mission by supporting underserved youth through direct services and partnerships. The Family Stability Administrative Coordinator provides centralized administrative support and hotline coverage, ensuring documentation, reporting, and referrals are accurate and confidential.

The role blends administrative duties with direct community support, requiring strong organization, attention to detail, and the ability to manage multiple priorities in

Qualifications

• Bachelor’s degree in social work or related field preferred; equivalent combination of education and experience may be considered.
• Minimum of 2 years of experience providing direct advocacy or support services to individuals or families impacted by domestic violence, trauma, or family instability.
• Willingness to complete the required 40 hour Domestic Violence Basic Advocacy training.
• Demonstrated trauma-informed, survivor-centered, and strengths-based advocacy including crisis intervention, safety planning, and referrals.
• Experience responding to crisis situations, including phone-based support such as hotline or on-call coverage.
• Strong understanding of domestic violence dynamics, survivor safety, confidentiality, advocacy privilege, and ethical practice standards.
• Demonstrated experience with detailed documentation, including case notes, assessments, and service tracking.
• Exceptional organizational and time management skills, with the ability to balance direct service responsibilities alongside administrative duties.
• Ability to work collaboratively across multidisciplinary teams and serve as a connector within a fast-paced program environment.

Responsibilities

• Administrative and Program Support: Review case notes and participant documentation for accuracy, completeness, and compliance with agency, contract, and funder requirements.
• Invoice documentation: Compile, organize, and review documentation required for invoice submission to SEI’s Finance Department for processing to the Oregon Department of Human Services (ODHS).
• Referral coordination: Coordinate external referrals to appropriate Family Stability team members and community resources.
• General support: Provide administrative support to Family Stability Program staff and leadership as needed.
• Domestic Violence Hotline Coverage: Respond to hotline calls using trauma-informed, survivor-centered, and culturally responsive practices.
• Resource navigation: Return calls from individuals seeking services, support, resources, and information. Connect callers to internal programs, community resources, and partner agencies as appropriate.
• Documentation: Maintain accurate, timely, and confidential documentation of hotline contacts and referrals.

Skills

Trauma-informed

Survivor-centered

Confidentiality

Organizational skills

Crisis intervention

Resource navigation

Team collaboration

Phone support

Education

Bachelor’s degree in social work or related field

Job description

SEI’s Community & Family Programs (CFP) advances SEI’s mission by supporting underserved youth through direct services and partnerships. The Family Stability Administrative Coordinator provides centralized administrative support and hotline coverage, ensuring documentation, reporting, and referrals are accurate and confidential.

The role blends administrative duties with direct community support, requiring strong organization, attention to detail, and the ability to manage multiple priorities in