Family Stability Administrative Coordinator: Part-Time

Self-Enhancement-Inc; United States; On-site; USD 28,000 - 41,000; Part time

Job summary

SEI’s Community & Family Programs (CFP) advances SEI’s mission by supporting underserved youth through direct services and partnerships. The Family Stability Administrative Coordinator provides centralized administrative support and hotline coverage, ensuring documentation, reporting, and referrals are accurate and confidential.

The role blends administrative duties with direct community support, requiring strong organization, attention to detail, and the ability to manage multiple priorities in

Qualifications

• Bachelor’s degree in social work or related field preferred; equivalent combination of education and experience may be considered.
• Minimum of 2 years of experience providing direct advocacy or support services to individuals or families impacted by domestic violence, trauma, or family instability.
• Willingness to complete the required 40 hour Domestic Violence Basic Advocacy training.
• Demonstrated trauma-informed, survivor-centered, and strengths-based advocacy including crisis intervention, safety planning, and referrals.
• Experience responding to crisis situations, including phone-based support such as hotline or on-call coverage.
• Strong understanding of domestic violence dynamics, survivor safety, confidentiality, advocacy privilege, and ethical practice standards.
• Demonstrated experience with detailed documentation, including case notes, assessments, and service tracking.
• Exceptional organizational and time management skills, with the ability to balance direct service responsibilities alongside administrative duties.
• Ability to work collaboratively across multidisciplinary teams and serve as a connector within a fast-paced program environment.

Responsibilities

• Administrative and Program Support: Review case notes and participant documentation for accuracy, completeness, and compliance with agency, contract, and funder requirements.
• Invoice documentation: Compile, organize, and review documentation required for invoice submission to SEI’s Finance Department for processing to the Oregon Department of Human Services (ODHS).
• Referral coordination: Coordinate external referrals to appropriate Family Stability team members and community resources.
• General support: Provide administrative support to Family Stability Program staff and leadership as needed.
• Domestic Violence Hotline Coverage: Respond to hotline calls using trauma-informed, survivor-centered, and culturally responsive practices.
• Resource navigation: Return calls from individuals seeking services, support, resources, and information. Connect callers to internal programs, community resources, and partner agencies as appropriate.
• Documentation: Maintain accurate, timely, and confidential documentation of hotline contacts and referrals.

Skills

Trauma-informed

Survivor-centered

Confidentiality

Organizational skills

Crisis intervention

Resource navigation

Team collaboration

Phone support

Education

Bachelor’s degree in social work or related field

Job description

SEI’s Community & Family Programs (CFP) advances SEI’s mission by strengthening the families and households that support underserved youth. Through direct services and strong partnerships with schools, community organizations, and public systems, CFP works to reduce barriers, increase safety and stability, and support households in achieving self defined goals that promote long term well being and economic mobility. The Family Stability Administrative Coordinator serves as a central administrative support for domestic violence and child welfare services, helping ensure documentation, reporting, invoicing, referrals, and program operations are accurate, organized, and compliant with agency and funder requirements. In addition to providing administrative coordination, the Family Stability Administrative Coordinator provides domestic violence hotline coverage and serves as a resource navigator for community members seeking support. Working up to 28 hours per week, this role balances administrative responsibilities with direct community support and requires strong organizational skills, attention to detail, confidentiality, sound judgment, and the ability to manage multiple priorities.PRIMARY RESPONSIBILITIESAdministrative and Program SupportReview case notes and participant documentation for accuracy, completeness, and compliance with agency, contract, and funder requirements.Compile, organize, and review documentation required for invoice submission to SEI’s Finance Department for processing to the Oregon Department of Human Services (ODHS).Coordinate external referrals to appropriate Family Stability team members and community resources.Provide administrative support to Family Stability Program staff and leadership as needed.Domestic Violence Hotline Coverage and Resource NavigationRespond to hotline calls using trauma informed, survivor centered, and culturally responsive practices.Return calls from individuals seeking services, support, resources, and information.Conduct basic safety assessments and provide resource navigation and referrals.Connect callers to internal programs, community resources, and partner agencies as appropriate.Provide emotional support, information, and guidance while honoring participant choice and confidentiality.Maintain accurate, timely, and confidential documentation of hotline contacts and referrals in accordance with advocacy privilege and confidentiality laws.Bachelor’s degree in social work, human services, psychology, public administration, or a related field preferred; an equivalent combination of education, professional experience, and relevant lived experience may be considered.Minimum of 2 years of experience providing direct advocacy or support services to individuals or families impacted by domestic violence, trauma, or family instability.Willingness to complete the required 40 hour Domestic Violence Basic Advocacy training.Demonstrated ability to provide trauma informed, survivor centered, and strengths based advocacy, including crisis intervention, safety planning, and referrals.Experience responding to crisis situations, including phone based support such as hotline or on call coverage.Strong understanding of domestic violence dynamics, survivor safety, confidentiality, advocacy privilege, and ethical practice standards.Demonstrated experience with detailed documentation, including case notes, assessments, and service tracking.Exceptional organizational and time management skills, with the ability to balance direct service responsibilities alongside administrative and coordination duties.Ability to work collaboratively across multidisciplinary teams and serve as a connector within a fast paced program environment.Note: This job description may change as programming evolves. SEI management reserves the right to amend this description at any time. Updated 10092026