Family Stability Admin & Hotline Coordinator (Part-Time)

Self Enhancement, Inc.; Oregon; Hybrid; USD 32,000 - 41,000; Part time

Job summary

Self Enhancement, Inc. is seeking a Family Stability Administrative Coordinator (Part-Time) to provide administrative and program support for domestic violence and child welfare services.

The role includes hotline coverage and resource navigation, handling documentation, referrals, and invoicing with attention to confidentiality. Ideal candidates have a related bachelor’s degree and at least 2 years of advocacy experience, with the ability to balance administrative duties and direct community

Qualifications

• Bachelor’s degree in social work, human services, psychology, public administration, or a related field preferred; an equivalent combination of education, professional experience, and relevant lived experience may be considered.
• Minimum of 2 years of experience providing direct advocacy or support services to individuals or families impacted by domestic violence, trauma, or family instability.
• Willingsness to complete the required 40 hour Domestic Violence Basic Advocacy training.
• Demonstrated ability to provide trauma informed, survivor centered, and strengths based advocacy, including crisis intervention, safety planning, and referrals.
• Experience responding to crisis situations, including phone based support such as hotline or on call coverage.
• Strong understanding of domestic violence dynamics, survivor safety, confidentiality, advocacy privilege, and ethical practice standards.
• Demonstrated experience with detailed documentation, including case notes, assessments, and service tracking.
• Exceptional organizational and time management skills, with the ability to balance direct service responsibilities alongside administrative and coordination duties.
• Ability to work collaboratively across multidisciplinary teams and serve as a connector within a fast paced program environment.

Responsibilities

• Administrative and Program Support: Review case notes and participant documentation for accuracy, completeness, and compliance with agency, contract, and funder requirements; Compile, organize, and review documentation required for invoice submission; Coordinate external referrals; Provide administrative support to Family Stability staff and leadership.
• Domestic Violence Hotline Coverage and Resource Navigation: Respond to hotline calls using trauma informed, survivor centered practices; Return calls from individuals seeking services and information; Conduct basic safety assessments and provide resource navigation and referrals; Maintain confidential documentation of hotline contacts and referrals.

Skills

Organizational skills

Trauma-informed

Survivor-centered

Confidentiality

Coordination

Education

Bachelor’s degree in social work, human services, psychology, public administration, or related field

Job description

Self Enhancement, Inc. is seeking a Family Stability Administrative Coordinator (Part-Time) to provide administrative and program support for domestic violence and child welfare services.

The role includes hotline coverage and resource navigation, handling documentation, referrals, and invoicing with attention to confidentiality. Ideal candidates have a related bachelor’s degree and at least 2 years of advocacy experience, with the ability to balance administrative duties and direct community