Family Services Specialist I/II

Oklahoma Department of Human Services; Walters (OK); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Full state employee benefits

Travel and lodging paid for training

Job summary

Oklahoma Department of Human Services in Walters, OK is seeking a full-time Service Clerk in an in-office setting. The role runs Monday through Friday, 8:00 AM to 5:00 PM, with occasional travel. Training is required in-office with JumpSTART Training, and lodging/travel are paid.

Two paths exist: Level I (two years of clerical office work) or Level II (bachelor’s or equivalent). Levels offer salary ranges: Level I about $37,440 and Level II about $40,248 annually plus full state employee

Qualifications

• Two years clerical office work in business or social work environment.
• Bachelor's degree or associate degree with related clerical experience.

Responsibilities

• Greet clients in a professional and courteous manner in a retail/office setting.
• Assess needs and determine eligibility for programs for Adult/Family Services.
• Interview clients in person or by phone.
• Manage a caseload and compile data for eligibility documentation.
• Refer to community resources and participate in conferences.
• Attend mandatory trainings including JumpSTART Training.

Education

Two years clerical office work

Bachelor's degree

Associate's degree + 2 years clerical office work

Job description

This is a full-time position in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Walters, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
• OR two (2) years of experience as a Family Services Specialist

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services
• Interview clients in an office setting or via phone
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD207

P106042/JR65010