Family Services Specialist I/II

Socket.dev; Shawnee (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

OKDHS in Shawnee, Oklahoma is seeking a Family Services Specialist I/II for a full‑time, in‑office role. Typical schedule is Monday–Friday, 8:00 AM–5:00 PM, in a storefront/office setting with occasional travel.

The position includes full state employee benefits. Salary is listed as Level I: $37,440 and Level II: $40,248 annually, with eligible benefits and training opportunities, including JumpSTART training at a regional facility.

Qualifications

• Level I requires 2 years of administrative support, recordkeeping, customer service, or client service experience in relevant environments.
• Equivalent education/experience: substitute 30 semester hours for each year of required experience.
• Level II requires a bachelor’s degree; or an associate’s degree plus 2 years in relevant admin/CS; or substitute 1 year of experience for each year of the bachelor; or 2 years as a Family Services Specialist.

Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Skills

Administrative support

Recordkeeping

Customer service

Client service

Call center

Education

Bachelor's degree

Associate’s degree

Job description

Family Services Specialist I/II

This is a full-timeposition in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Shawnee, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level II H14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• or two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Preference may be given to Work Ready Oklahoma (WRO) participants.

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD218

83001911/JR65487