Family Services Specialist I/II

Oklahoma Department Of Human Services; Shawnee (OK); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Full state employee benefits

Job summary

Oklahoma Department Of Human Services in Shawnee, OK is seeking a Family Services Specialist I/II to support Adult and Family Services in a full-time, in-office role. The position runs Monday–Friday, 8:00 AM–5:00 PM, with occasional travel.

Training, including JumpSTART, is required; travel and lodging are paid. The role involves interviewing clients, determining eligibility, and coordinating with community resources.

Qualifications

• Two years of admin support or related experience.
• Bachelor’s degree or an equivalent education/experience mix.
• Equivalent combination may replace degree for Level I/II.
• Ability to manage eligibility determination processes.

Responsibilities

• Greet clients professionally in the OKDHS retail space.
• Assess needs and determine eligibility for Adult/Family Services.
• Interview clients in person or via phone.
• Manage a caseload.
• Compile data and documentation to support eligibility.
• Make referrals to community resources.
• Participate in individual and staff conferences.
• Attend all mandatory trainings associated with the position.

Skills

Customer service

Administrative support

Education

Bachelor's degree

Associate's degree

Job description

Family Services Specialist I/II

This is a full-time position in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Shawnee, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level II H14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• or two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

*Preference may be given to Work Ready Oklahoma (WRO) participants.

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD218

83001911/JR65487