Family Services Specialist - Front Desk

Early Learning Coalition of Palm Beach County, Inc.; Town of Florida (NY); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

The Early Learning Coalition of Palm Beach County, Inc. is hiring a Family Services Specialist - Front Desk in Palm Springs, FL.

You will warmly greet visitors, guide families through services, and provide CCR&R support while helping with enrollment and eligibility for various early learning programs. Responsibilities include assisting families with inquiries, scheduling, maintaining data in the Enhanced Field System, and supporting developmental screenings.

Qualifications

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.

Responsibilities

• Greet and welcome customers in a friendly, professional manner, creating a positive first impression.
• Monitor lobby traffic and wait times and assist with customer flow to minimize wait times and ensure a seamless experience.
• Respond to customer inquiries and provide information and guidance regarding services and processes.
• Provide Child Care Resource & Referral (CCR&R) services.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.

Skills

Customer service

Communication

Tech-savviness

Education

Bachelor's degree (Education / related)

Tools

Microsoft Office (Excel, Word)

CRMs

Cloud-based systems

Job description

We're Hiring! Join Our Mission to Empower Families!

Location: Palm Springs, FL

Schedule: Full-Time, Monday-Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $23.39 per hour commensurate with experience

The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

What You'll Do

• Greet and welcome customers in a friendly, professional manner, creating a positive first impression.
• Monitor lobby traffic and wait times and assist with cusomer flow to minimize wait times and ensure a seamless experience.
• Respond to customer inquiries and provide information and guidance regarding services and processes.
• Provide Child Care Resource & Referral (CCR&R) services.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.

What We're Looking For

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.

Why You'll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.

Benefits Include

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program

Link to full job description:https://elcpalmbeach.box.com/s/3s24wh78m01z4xutn0y4numtcihsumtm