Family Services Manager

Early Learning Coalition of Palm Beach County, Inc.; Town of Florida (NY); On-site; USD 61,200 - 74,800; Full time

Job summary

The Early Learning Coalition of Palm Beach County, Inc. is seeking a Family Services Manager to oversee enrollment and eligibility for early learning programs. This full-time role focuses on enhancing service efficiency, training staff, and maintaining relationships with agencies.

A Bachelor’s degree in a related field and significant management experience are required. The position offers a salary up to $68,000 based on experience, with potential for longer hours as needed.

Qualifications

• 5 years of experience in early learning or related field.
• 3 years management experience, including 1 year supervisory.

Responsibilities

• Manage enrollment and eligibility services for childcare programs.
• Train staff on customer service and child development screenings.
• Maintain relationships with outside agencies.
• Keep updated knowledge of childcare regulations.

Skills

Leadership experience

Customer service excellence

Knowledge of childcare programs

Process improvement

Education

Bachelor's degree in Education or related field

Job description

The Early Learning Coalition of Palm Beach County is looking for a Family Services Manager to join our team!

WHO WE ARE

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY

The Family Services Manager position is primarily responsible for managing a team that provides enrollment and eligibility services for all School Readiness (SR), Voluntary Prekindergarten (VPK), CSC Scholarship, Head Start and Early Head Start childcare programs. This position requires comprehensive knowledge of the services provided.

HOURS

This is a full-time position, and business hours at the Palm Springs location is Monday through Thursday 8:00 am to 5:30 pm and Friday from 8:00 am to 12:00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

PAYRATE

up to $68,000 commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Evaluate and improve the efficiencies of business processes and procedures to enhance response time, quality, efficiency, and output.
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Train staff on customer service excellence and on offering parents access to the child development screening during enrollment and eligibility appointments, including informed consent/decline procedures.
• Assist in maintaining relationships with outside agencies as requested, provide information about SR and VPK programs and options available when selecting a childcare/early learning provider.
• Communicate regularly with other managers, the directors, chief family services officer and other designated contacts within the organization. Maintain the SPE Waiting List and VPK applications.
• Maintain up-to-date knowledge and familiarity with SR, VPK, Florida Statues, the Division of Early Learning (DEL), Department of Education (DOE), Office of Head Start and Department of Children and Families (DCF) guidance, their requirements, and their efforts on local communities.

EDUCATION AND EXPERIENCE

• B ac h e lo r ' s d e g ree ( B .A . ) f r om an accredited four - y ea r college or unive r si t y in field related to Education, Early Childhood Education, Child Development, Health and Human Services or a related field, is required.
• Five years of increasingly responsible positions within the field of early learning or related field.
• Three years of leadership experience in management including one year of direct supervisory experience.
• Experience in coordinating daily activities of assigned staff.