Family Services Specialist - Front Desk

Early Learning Coalition of Palm Beach County, Inc.; Lake Worth (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Tuition Reimbursement

Employee Assistance Program

Job summary

The Early Learning Coalition of Palm Beach County is hiring a Family Services Specialist - Front Desk. This full-time position in Palm Springs, FL involves advocating for families and helping them access essential early learning programs.

Key responsibilities include greeting customers, responding to inquiries, screening applicants for financial assistance, and supporting families with child developmental screenings.

Qualifications

• At least 2 years of experience in CCR&R or childcare enrollment processes.
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Respond to customer inquiries and guide them regarding services.
• Screen applicants for financial assistance and determine eligibility.
• Maintain accurate family information in the Enhanced Field System.
• Support families with child developmental screenings.

Skills

Customer service skills

Communication skills

Bilingual Spanish

Proficiency in Microsoft Office

Tech-savvy

Education

Bachelor's degree in Education or related field

Job description

We're Hiring! Join Our Mission to Empower Families!

Location: Palm Springs, FL

Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $23.39 per hour commensurate with experience

The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

What You'll Do

• Greet and welcome customers in a friendly, professional manner, creating a positive first impression.
• Monitor lobby traffic and wait times and assist with cusomer flow to minimize wait times and ensure a seamless experience.
• Respond to customer inquiries and provide information and guidance regarding services and processes.
• Provide Child Care Resource & Referral (CCR&R) services.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.

What We're Looking For

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.
• Bilingual Spanish, preferred

Why You'll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.
• Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.

Benefits Include

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program