Family Services Specialist

Community Action Partnership of San Luis Obispo County, Inc.; California; Hybrid; USD 40,000 - 60,000; Full time

Job summary

CAPSLO is seeking a Family Services Specialist to recruit and enroll children, verify eligibility, and orient families to comprehensive services. You will link parents to health, nutrition, education, disabilities, mental health, and ERSEA resources and maintain health records.

You'll collaborate with Content experts and managers to meet timelines, supporting inclusive, equitable opportunities for all eligible families in the program.

Qualifications

• AA/AS degree plus 1 year of client casework/case management; bachelor’s preferred.
• BA/BS degree plus 1 year of client casework/case management.
• Experience in recruitment, eligibility verification, parent orientation, and health records.
• Ability to drive as needed with valid license and appropriate DMV record.

Responsibilities

• Recruit and enroll children into the program.
• Orient parents to health, nutrition, education, disabilities, mental health, and ERSEA services.
• Refer families to community resources and social services.
• Maintain health records and documentation for families and children.
• Coordinate with center staff and managers to meet timelines.
• Plan monthly local parent meetings and support agenda setting.

Skills

Child recruitment

Eligibility verification

Parent orientation

Community resource referrals

Health records maintenance

Driving/travel readiness

Education

AA/AS Degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or related field

BA/BS Degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or related field

Tools

ChildPlus

Job description

To be considered for this position, applicants must be fluent in two or more languages, including at least one language that supports the needs of the program and community. Once you have submitted your application, please email your unofficial transcripts or a copy of your degree to [e-mail].

Under the supervision of the Area Manager/Center Supervisor and working in collaboration with the Family Child Care Coordinator the Family Services Specialist is responsible for recruitment of children, verification of eligibility, parent orientation, referral of parents to community resources and local social services agencies and updating children’s health records. Maintains child/family files and reference records and engages in mutually respectful, positive, goal-oriented partnerships with families to promote positive child and family outcomes. Works closely with the Content experts and Area Managers/Center Supervisors to assure timelines are met. Supports CAPSLO’s mission and vision by creating inclusive and equitable environments for all eligible families to participate in the program.

What we are looking for in the ideal candidate:

• Level II: Has an AA/AS Degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or related field + 1 year of client casework/case management experience. Bachelor’s Degree is preferred
• Level III: Has a BA/BS Degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or related field + 1 year of client casework/case management experience.
• Experience in child recruitment, eligibility verification, parent orientation, community resource referrals, and maintaining children’s health records.
• Depending on the department assigned, a valid California driver's license, a current DMV driving record, and proof of insurance may be required to fulfill job-related travel. For positions where driving is an essential function of the job, candidates must be at least 21 years of age and have a minimum of three (3) years of driving experience. Reasonable accommodations will be considered in accordance with applicable laws.

As a Family Services Specialist you will:

• Recruit and enroll children into the program.
• Understand and adhere to program policies, confidentiality, privacy, and ethical practices.
• Orient parents to comprehensive services including Health, Nutrition, Education, Disabilities, Mental Health, Parent Engagement, and ERSEA.
• Support Migrant and Seasonal Head Start families, linking them with referral systems and community services.
• Serve as a liaison for referrals, ensuring services are beneficial and effective.
• Discuss the importance of coordinating health, social, and educational services for children's learning and family well-being.
• Assist families in finding health and dental care, encouraging involvement in the healthcare system.
• Participate in special health screenings and maintain accurate health records.
• Know local social services and community resources, including health, mental health, nutrition, parenting, financial literacy, education, enrichment, recreation, job training, and employment.
• Plan monthly local parent committee meetings with the Family Child Coordinator, providing support and encouragement.
• Support Parent Meetings by scheduling guest speakers, preparing agendas, and signing in attendees.
• Encourage parent participation in program and community events.
• Attend and participate in community collaborations.
• Maintain accurate documentation of services to families and children.
• Maintain knowledge of database programs (e.g., ChildPlus).
• Complete reports and follow-up as requested by Content experts and Area Manager/Center Supervisor.
• Transport parents and/or children to meetings, health and other service appointments, when necessary.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.