Family Services Sales Leader - Relocation Assistance

Carriage Services; Panama City (FL); On-site; USD 135,000 - 165,000; Full time

Job summary

Carriage Services in Panama City, FL is seeking a Family Service Sales Manager for the Family Service Team. This full-time role combines leadership of the funeral and cemetery sales force with strategic client engagement and relocation requirements if needed.

The position offers a base salary plus commission earnings of $150,000+ per year and requires relocation if not in the local area. Expect dynamic teamwork, compliance with procedures, and a focus on compassionate service.

Qualifications

• Minimum of 2 years management experience; Funeral Home or Combo required.
• Minimum of 3 years sales experience.
• Must be willing to relocate if not in local area.

Responsibilities

• Leads and manages the sales team's performance through effective performance management, coaching, disciplinary action, and termination, when necessary.
• Recruits and trains an effective sales staff.
• Meets or exceeds the sales targets for the location(s).
• Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed.
• Generates sales leads through participation in the surrounding community and through civic relationships.
• Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.
• Communicates sales results on a weekly, monthly, quarterly, and annual basis to management.
• Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success.
• Schedules sales staff to ensure proper coverage and equitable rotation of staff and duty days.
• Reviews and resolves contract or commission discrepancies as needed.
• Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective.
• Meets with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
• Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
• Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
• Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
• Identifies and remedies all hazards at location and on grounds.

Skills

Sales

Management

Leadership

Communication

Customer service

Empathy

Coaching

Training

Education

High School Diploma

College degree preferred

Job description

Carriage Services in Panama City, FL is seeking a Family Service Sales Manager for the Family Service Team. This full-time role combines leadership of the funeral and cemetery sales force with strategic client engagement and relocation requirements if needed.

The position offers a base salary plus commission earnings of $150,000+ per year and requires relocation if not in the local area. Expect dynamic teamwork, compliance with procedures, and a focus on compassionate service.