Family Services & Memorial Support Associate

nsmg; Oakland (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

401(k) with match

Job summary

NorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Oakland, CA to support families from initial meeting through final arrangements. The role focuses on compassionate service, coordinating events with funeral directors, and maintaining reverence throughout services.

The position offers on-site work with a compensation range of $22–24 per hour, along with benefits including medical, dental, and vision insurance, an HSA, life insurance, and a 401(k) with employer

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral professional experience

Job description

NorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Oakland, CA to support families from initial meeting through final arrangements. The role focuses on compassionate service, coordinating events with funeral directors, and maintaining reverence throughout services.

The position offers on-site work with a compensation range of $22–24 per hour, along with benefits including medical, dental, and vision insurance, an HSA, life insurance, and a 401(k) with employer