Family Services Manager: ERSEA & Wellness Liaison

The Child Center of NY; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

401k Pension

Flexible Spending Accounts

Disability & Life Insurance

Commuter Benefits

Employee Assistance Program

Job summary

The Child Center of NY seeks a Family Service Manager to oversee ERSEA activities and health practices, and to coordinate family services across programs, classrooms, and home settings.

You will promote family engagement, build community partnerships, supervise family service staff, and ensure compliance with Head Start standards and local guidelines.

This role supports diverse families in NYC, with Monday–Friday, 8:00 AM–4:00 PM hours, and opportunities for impact in under-served communities.

Qualifications

• Bachelor's Degree in Human Services or a related field plus 5 years' experience in Human Services, Psychology or related field that includes coursework in social work, child development, counseling
• Proficiency in Microsoft Office products
• Ability to plan and carry out assignments independently; prioritize, meet timelines and multitask
• Willingness and skills to deal with sensitive family situations in a professional manner
• Will support families that predominantly speak Spanish or Bengali and others, depending on client needs

Responsibilities

• Perform the functions of this position with a strong understanding of Head Start Program Performance Standards in addition to local, state and other federal guidelines
• Supervise and provide support to family service staff
• Develop systems for creating and submitting reports to management related to ERSEA, family goal setting, services provided and any other information requested; monitor compliance using electronic data systems
• Establish and maintain communication with parents to ensure opportunities for active program involvement and participation, as well as crisis intervention
• Participate in team management functions of planning, implementing, and evaluation of program
• Assist in facilitating election process of the programs Governing body
• Perform other duties as required

Skills

ERSEA oversight

Staff supervision

Community partnerships

Data reporting

Crisis intervention

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

The Child Center of NY seeks a Family Service Manager to oversee ERSEA activities and health practices, and to coordinate family services across programs, classrooms, and home settings.

You will promote family engagement, build community partnerships, supervise family service staff, and ensure compliance with Head Start standards and local guidelines.

This role supports diverse families in NYC, with Monday–Friday, 8:00 AM–4:00 PM hours, and opportunities for impact in under-served communities.