Early Head Start - Family Service Manager

The-Child-Center-of-Ny; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical/Dental/Vision Insurance

401k Pension and Employer Contribution

Flexible Spending and CommuterBenefits

Employer paid disability, life & AD&D

Job summary

The Child Center of NY is seeking a Family Service Manager to oversee ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) and Health practices while coordinating family services across Head Start programs. The role focuses on family engagement, child development, and mental health support.

You will supervise family service staff, develop reporting systems, maintain compliance with federal and local guidelines, and foster active parent involvement.

Qualifications

• Bachelor's Degree in Human Services or related field; 5 years' experience in Human Services/psychology or related field with coursework in social work, child development, counseling.
• Proficiency in Microsoft Office products.
• Ability to plan and carry out assignments independently; prioritize and multi-task.
• Willingness to work with diverse families, including Spanish or Bengali speakers.

Responsibilities

• Perform functions with understanding of Head Start standards and other guidelines.
• Supervise and support family service staff.
• Develop reporting systems and submit reports to management; monitor compliance.
• Establish and maintain communication with parents for active involvement and crisis intervention.
• Participate in team management, planning, and evaluation of programs.

Skills

Independent planning

Time management

Crisis intervention

Bilingual support

Education

Bachelor's Degree in Human Services or related field

Tools

Microsoft Office

Job description

Company Overview

The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year.

Position Summary

The Family Service Manager is responsible for monitoring ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) and Health practices and coordinating family services including the promotion of family wellness, building community partnerships and operating as a liaison between programs, classrooms and home settings in the areas of family engagement, child development, and mental health services.

Essential Functions

• Perform the functions of this position with a strong understanding of the Head Start Program Performance Standards in addition to local, state and other federal guidelines;
• Supervise and provide support to family service staff;
• Develop systems of creating and submitting reports to management team that provide information related to ERSEA, family goal setting, services provided and any other information that may be requested; Monitor compliance using electronic data management systems
• Establish and maintain communication with parents to insure opportunities for active program involvement and participation as well as crisis intervention.
• Participate in team management functions of planning, implementing, and evaluation of program.
• Assist in facilitating election process of the programs Governing body.
• Perform other duties, as may be required.

Hours

Monday – Friday | 8:00 AM – 4:00 PM

Supervisory Responsibilities

Supervise and manage staff the overall direction and coordination of family services provided by family service staff and carries out responsibilities in accordance with federal, state and local requirements as well as agency policies and applicable laws.

Qualifications

• Bachelor's Degree in Human Services or a related field plus 5 years' experience working in Human Services, Psychology or related field that includes course work in principles of social work, child development, counseling and/or psychology
• Proficiency in Microsoft Office products
• Ability to plan and carry out assignments independently
• Ability to prioritize, adhere to timelines and to multi-task
• Willingness and skills to deal with sensitive family situations in a non-threatening and professional manner
• Will support families that predominantly speak Spanish or Bengali andothers, may be required dependingon client needs

We Also Offer

• Generous Paid Time Off
• Medical/Dental/Vision Insurance
• 401k Pension and Employer Contribution
• Flexible Spending and Commuter Benefits Accounts
• Employer paid short-term & long-term disability, life and AD&D insurance
• Commuter Benefits
• Employee Assistance Program

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V