Early/Head Start Corona Center Based - Family Service Manager

The Child Center of NY; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

401k Pension

Flexible Spending Accounts

Disability & Life Insurance

Commuter Benefits

Employee Assistance Program

Job summary

The Child Center of NY seeks a Family Service Manager to oversee ERSEA activities and health practices, and to coordinate family services across programs, classrooms, and home settings.

You will promote family engagement, build community partnerships, supervise family service staff, and ensure compliance with Head Start standards and local guidelines.

This role supports diverse families in NYC, with Monday–Friday, 8:00 AM–4:00 PM hours, and opportunities for impact in under-served communities.

Qualifications

• Bachelor's Degree in Human Services or a related field plus 5 years' experience in Human Services, Psychology or related field that includes coursework in social work, child development, counseling
• Proficiency in Microsoft Office products
• Ability to plan and carry out assignments independently; prioritize, meet timelines and multitask
• Willingness and skills to deal with sensitive family situations in a professional manner
• Will support families that predominantly speak Spanish or Bengali and others, depending on client needs

Responsibilities

• Perform the functions of this position with a strong understanding of Head Start Program Performance Standards in addition to local, state and other federal guidelines
• Supervise and provide support to family service staff
• Develop systems for creating and submitting reports to management related to ERSEA, family goal setting, services provided and any other information requested; monitor compliance using electronic data systems
• Establish and maintain communication with parents to ensure opportunities for active program involvement and participation, as well as crisis intervention
• Participate in team management functions of planning, implementing, and evaluation of program
• Assist in facilitating election process of the programs Governing body
• Perform other duties as required

Skills

ERSEA oversight

Staff supervision

Community partnerships

Data reporting

Crisis intervention

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

Company Overview

The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year.

Position Summary

The Family Service Manager is responsible for monitoring ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) and Health practices and coordinating family services including the promotion of family wellness, building community partnerships and operating as a liaison between programs, classrooms and home settings in the areas of family engagement, child development and mental health services.

Essential Functions

• Perform the functions of this position with a strong understanding of the Head Start Program Performance Standards in addition to local, state and other federal guidelines;
• Supervise and provide support to family service staff;
• Develop systems of creating and submitting reports to management team that provide information related to ERSEA, family goal setting, services provided and any other information that may be requested; Monitor compliance using electronic data management systems
• Establish and maintain communication with parents to insure opportunities for active program involvement and participation as well as crisis intervention.
• Participate in team management functions of planning, implementing, and evaluation of program.
• Assist in facilitating election process of the programs Governing body.
• Perform other duties, as may be required.

Hours

Monday – Friday | 8:00 AM – 4:00 PM

Supervisory Responsibilities

Supervise and manage staff the overall direction and coordination of family services provided by family service staff and carries out responsibilities in accordance with federal, state and local requirements as well as agency policies and applicable laws.

Qualifications

• Bachelor's Degree in Human Services or a related field plus 5 years' experience working in Human Services, Psychology or related field that includes course work in principles of social work, child development, counseling and/or psychology
• Proficiency in Microsoft Office products
• Ability to plan and carry out assignments independentlyAbility to prioritize, adhere to timelines and to multi-task
• Willingness and skills to deal with sensitive family situations in a non-threatening and professional manner
• Will support families that predominantly speak Spanish or Bengali andothers, may be required dependingon client needs

We Also Offer

• Generous Paid Time Off
• Medical/Dental/Vision Insurance
• 401k Pension and Employer Contribution
• Flexible Spending and Commuter Benefits Accounts
• Employer paid short-term & long-term disability, life and AD&D insurance
• Commuter Benefits
• Employee Assistance Program

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V