Family Services Intake & Data Coordinator

Golden Route Operations, LLC; Santa Rosa (CA); On-site; USD 52,000 - 57,000; Full time

Job summary

Child Parent Institute seeks a Program Coordinator to serve as the first point of contact for Healthy Families America and Maternal Behavioral Health clients, based at the E Street Family Resource Center. This role handles intake and scheduling and provides administrative support to the Healthy Families Program Manager and related programs.

The position also supports data collection/reporting and Measure I funded activities, with strong computer and organizational skills, and trauma-informed

Qualifications

• 1 year of experience in a human services agency or health care setting is preferred.
• Experience with data collection.
• Ability to write clearly, concisely, and to communicate effectively both verbally and over the phone.
• Ability to relate tactfully, confidently, sensitively and non-judgmentally with young children and their families, accepting individual differences.
• Ability to establish trusting relationships with both program participants and co-workers.
• Knowledge of normal infant and child growth and development and parent/child attachment and relationships, preferred.
• Ability to listen and communicate well with others.
• Ability to establish and maintain professional boundaries and confidentiality while providing supportive services.
• Ability to work with parents, children and staff of culturally diverse backgrounds while remaining culturally sensitive and appropriate.
• Highly detail oriented and strong organizational skills is required.
• Knowledge of child abuse and neglect indicators and prevention. Understanding of the responsibilities of being a mandatory reporter.
• Positive attitude towards work, initiative, personal balance, ability to adapt and work effectively under pressure.
• Knowledge of the services and service gaps for families in Sonoma County. Ability to identify needs and provide access to other community support services.
• Proficient in PC programs, i.e. Excel and Word, as well as data entry with a high level of accuracy.
• Experience with software use, specifically with Google Suite, Zoom, Microsoft Office, etc.
• Willing to engage in building reflective capacity.

Responsibilities

• Provide initial contact with all prospective clients.
• Coordinate and complete all intakes for new clients across assigned programs, providing resources as needed/appropriate.
• Provide administrative support to the Healthy Families Program Manager and E Street FRC operations.
• Collect, maintain, and report program data for HFA, Maternal Behavioral Health, and Measure I deliverables, meeting all monthly, quarterly, and annual deadlines.
• Maintain a detailed call log of all contacts.
• Communicate new client information with the manager and assigned staff.
• Liaise with community partners to coordinate warm hand offs.
• Attend staff meetings as required.
• Provide Spanish/English interpretation as needed.
• Provide data for grant and contract reports as requested by the Manager.
• Provide front-desk (reception) duties as assigned.
• Verify client eligibility for services, determine level of need or severity of case, and determine the applicable funding source(s).
• In collaboration with the Program Manager maintain all data for In-home support services in various trackers and databases for annual, quarterly and monthly reporting.
• Collaborate with partner agencies and providers to ensure community access to Services.
• Assist the Healthy Families Manager and Deputy Director as requested

Skills

Data collection

Clear written communication

Verbal communication

Trauma informed practices

Detail oriented

Cultural sensitivity

Professional boundaries and privacy

Spanish interpretation

Organizational skills

Family engagement

Education

High school

Tools

Google Suite

Zoom

Microsoft Office

Excel

Word

Data entry

Job description

Child Parent Institute seeks a Program Coordinator to serve as the first point of contact for Healthy Families America and Maternal Behavioral Health clients, based at the E Street Family Resource Center. This role handles intake and scheduling and provides administrative support to the Healthy Families Program Manager and related programs.

The position also supports data collection/reporting and Measure I funded activities, with strong computer and organizational skills, and trauma-informed