Family Services Coordinator

The Kroger Co; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

The Kroger Co is seeking a Family Services Coordinator in a full-time remote role in the United States. You will assess families, plan services, coordinate with community resources, and maintain case records while collaborating with providers and teams to ensure continuity of care.

Responsibilities include intake interviews, individualized service plans, crisis intervention, and participation in trainings and quality initiatives.

Qualifications

• Experience in Social Work or Family Services with a strong commitment to supporting diverse families.
• Proficiency in Case Management: assessment, service planning, referrals, follow-up.
• Strong written and verbal communication for virtual settings.
• Knowledge of social services systems, community resources, and eligibility processes.
• Ability to work independently in a remote environment and manage multiple cases.
• Experience with electronic case management or client tracking systems; basic office software.
• Education in Social Work, Human Services, Psychology, or related field; equivalent experience.
• Knowledge of trauma-informed and culturally responsive practices; multilingual skills are a plus.

Responsibilities

• Conduct intake interviews and evaluate family needs.
• Develop individualized service plans in partnership with clients.
• Connect families with community resources and internal programs.
• Monitor progress and adjust plans as needed.
• Maintain accurate case records and prepare reports.
• Communicate regularly with families, providers, and colleagues.
• Support crisis intervention and advocate for client needs.
• Participate in virtual team meetings, trainings, and quality improvement initiatives.

Skills

Social Work experience

Case management

Communication skills

Trauma-informed practices

Multilingual skills (plus)

Education

Degree in Social Work / Human Services / Psychology

Tools

Electronic case management systems

Office software

Job description

Company Description

The organization is dedicated to supporting families through accessible, high-quality services delivered in a compassionate and inclusive manner. It focuses on strengthening family stability, improving access to community resources, and promoting long-term well-being. Team members collaborate across disciplines to address complex social and emotional needs. The organization values equity, respect, and client-centered care, and encourages continuous learning and professional growth.

Role Description

The Family Services Coordinator is a full-time remote role responsible for supporting families through assessment, planning, and ongoing case coordination. In this position, the coordinator conducts intake interviews, evaluates family needs, and develops individualized service plans in partnership with clients. The role involves connecting families with appropriate community resources, social service agencies, and internal programs, while monitoring progress and adjusting plans as needed. The coordinator maintains accurate case records, prepares reports, and communicates regularly with families, providers, and colleagues to ensure continuity of care. This role also supports crisis intervention, advocates for client needs, and participates in virtual team meetings, trainings, and quality improvement initiatives.

Qualifications

• Demonstrated experience in Social Work or Family Services, with a strong commitment to supporting diverse families.


• Proficiency in Case Management, including assessment, service planning, referral coordination, and follow-up.


• Strong Communication skills, including clear written documentation and effective, empathetic verbal communication in virtual settings.


• Understanding of Social Services systems, community resources, and eligibility processes for public and nonprofit programs.


• Ability to work independently in a remote environment, manage multiple cases, and prioritize tasks effectively.


• Experience with electronic case management or client tracking systems and basic proficiency with standard office software.


• Relevant education such as a degree in Social Work, Human Services, Psychology, or a related field; equivalent experience considered.


• Knowledge of trauma-informed and culturally responsive practices; multilingual skills are a plus.