Service Coordinator- Family Networks

Eliot Community Human Services; Chelmsford (MA); Hybrid; USD 43,200 - 52,800; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Financial Security

Professional Growth

Job summary

A community service organization is seeking a Service Coordinator to support families in Chelmsford by coordinating services and facilitating placements. This role involves assessing referrals, overseeing placements, and linking service plans. The ideal candidate brings strong experience in child welfare, organizational skills, and a compassion-driven approach. The position offers a hybrid work schedule and comprehensive benefits including paid time off, wellness support, and professional growth opportunities.

Qualifications

• 3 years of child welfare or clinical experience preferred.
• Must have a valid driver's license.

Responsibilities

• Assess and review DCF referrals and determine needs for service coordination.
• Oversee emergency placements and step-down transitions.
• Lead Family Networks diversion teams and coordinate with service managers.
• Link DCF service plans with provider treatment plans.
• Respond to crisis management needs appropriately.
• Promote quality improvement and compliance with policies.

Skills

Child welfare experience

Strong communication skills

Organizational skills

Cultural sensitivity

Trauma-informed approach

Education

Bachelor’s Degree

Job description

Overview

Eliot is seeking a Service Coordinator to join our Family Networks Services team. This position plays a key role in supporting children and families by coordinating services, facilitating placements, and ensuring smooth transitions from residential to home-based and community care. The ideal candidate will bring strong experience in child welfare and permanency planning, as well as the ability to work collaboratively with families, providers, and state partners in trauma-informed and culturally responsive ways. The ideal candidate is a compassionate and resourceful professional with experience in child welfare, who can effectively coordinate services and support families through complex transitions. They bring excellent communication and organizational skills, cultural sensitivity, and a trauma-informed approach to building positive relationships with children, families, and community partners.

Benefits

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Responsibilities

• Assess and review DCF referrals and determine needs and appropriate level of service coordination.
• Oversee emergency placements, respite care, and step-down transitions from residential to home placement.
• Lead Family Networks diversion teams and coordinate with specialized service managers.
• Link DCF service plans with provider treatment plans and participate in clinical reviews and conferences.
• Respond to crisis management needs and ensure timely submission of documentation.
• Promote quality improvement, compliance, and adherence to all ECHS policies, state laws, and reporting requirements.

Qualifications

• Bachelor’s Degree
• 3 years of child welfare/clinical experience preferred
• Must have a valid driver’s license

Schedule

Monday - Friday, 9am - 5pm. Hybrid schedule- 2 days in the office and 3 days virtual.

Salary

Annual Salary: $48,000 USD - $48,000 USD