Family Services Case Manager: Parenting & Community Support

FurstStaffing; Rockford (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

FurstStaffing seeks a Family Services Specialist to provide case management, parenting education, referrals, and community connections for families in the child welfare system. You will work with DCFS, community partners, and service providers to strengthen families.

Schedule: Mon–Fri, 8:00 AM–4:30 PM. Requirements include a Bachelor's degree in Human Services, experience with families, strong communication and organizational skills, and bilingual abilities preferred.

Qualifications

• Bachelor's degree in Human Services or related field.
• Experience with children and families including case management and family support.
• Strong verbal and written communication skills.
• Ability to build confidential relationships with families and professionals.
• Strong organizational skills and multitasking in a multidisciplinary team.
• Attention to detail and documentation.
• Basic to intermediate computer skills (databases, electronic records, Microsoft Office).
• Bilingual skills preferred.
• Valid Illinois driver's license and vehicle insurance; travel for home visits.
• Ability to lift up to 30 pounds.

Responsibilities

• Provide family-centered, strengths-based case management to families referred by DCFS, community partners, or self-referral.
• Conduct assessments, develop individualized service plans, and monitor progress toward family goals.
• Provide parenting education and support using approved curricula and evidence-based approaches.
• Build trusting relationships with families while maintaining professional boundaries, confidentiality, and respect.
• Advocate for families and connect them with community resources and appropriate support services.
• Coordinate with DCFS caseworkers and other professionals involved with families.
• Maintain accurate, timely, and confidential case documentation and required reports.
• Process referrals, coordinate intake and enrollment, and provide timely follow-up.
• Enter and maintain accurate participant and referral information in databases and tracking systems.
• Support program quality assurance, data collection, outcome tracking, reporting, and continuous quality improvement.
• Participate in community outreach, resource fairs, presentations, networking, and other activities that increase awareness of services.
• Develop and maintain positive relationships with community organizations, healthcare providers, social service agencies, and referral partners.

Skills

Case management

Communication skills

Organizational skills

Bilingual abilities

Data maintenance

Education

Bachelor's degree in Human Services

Tools

Microsoft Office

Job description

FurstStaffing seeks a Family Services Specialist to provide case management, parenting education, referrals, and community connections for families in the child welfare system. You will work with DCFS, community partners, and service providers to strengthen families.

Schedule: Mon–Fri, 8:00 AM–4:30 PM. Requirements include a Bachelor's degree in Human Services, experience with families, strong communication and organizational skills, and bilingual abilities preferred.