Family Service Counselor: Pre-Need & Client Solutions

sci; Broomall (PA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Family Service Counselor in the US-PA area (Broomall) to serve families by presenting cemetery and pre-need arrangements with personalized service. The role emphasizes generating revenue while acting as the primary contact for families and coordinating with funeral home teams.

You will build relationships, handle inquiries with empathy, and ensure satisfaction through thorough appointment preparation and follow-up.

Qualifications

• Customer service experience or sales background preferred.
• Strong communication and interpersonal skills.
• Ability to learn and present information clearly.

Responsibilities

• Prospect and engage families, aiming for 1–2 hours of prospecting daily.
• Obtain referrals from families served.
• Network with community and civic groups to build relationships.
• Explain services to families and present pre-need options.
• Maintain activity logs and stay productive.
• Build trust-based relationships to encourage referrals.
• Follow up on inquiries with professional, timely responses.
• Prepare for appointments with attention to detail.

Skills

Customer service

Sales experience

Communication

Empathy & respect

Computer skills

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

SCI is seeking a Family Service Counselor in the US-PA area (Broomall) to serve families by presenting cemetery and pre-need arrangements with personalized service. The role emphasizes generating revenue while acting as the primary contact for families and coordinating with funeral home teams.

You will build relationships, handle inquiries with empathy, and ensure satisfaction through thorough appointment preparation and follow-up.