Family Service Counselor — Pre-Need & At-Need Sales

Service Corporation International; Mobile (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Service Corporation International seeks a Family Service Counselor in Mobile, AL to assist families with at-need cemetery arrangements and pre-need planning. You will lead prospecting, obtain referrals, and present tailored solutions with empathy and professionalism.

Responsibilities include handling inquiries, preparing for appointments, and collaborating with funeral directors to ensure seamless, high-quality service while building lasting relationships with families deserving respectful

Qualifications

• Education: High school diploma or equivalent, with 1-2 years of college or equivalent experience.
• Experience: 1-2 years of customer service or sales experience preferred.
• Licenses: Valid driver's license and, if required by state law, an insurance license.
• Skills: empathy, respectful communication, basic computer knowledge.

Responsibilities

• Lead generation: prospect for revenue and referrals daily.
• Obtain referrals from families served; build relationships with communities.
• Explain and present funeral and pre-need services to families.
• Manage inquiries timely and professionally; maintain activity logs.
• Prepare for appointments; coordinate with funeral directors and staff.
• Develop trust to earn referrals and provide ongoing family protection education.

Skills

Customer service

Sales experience

Empathy

Communication

Driving

Computer knowledge

Education

High school diploma or equivalent

1-2 years of college

Job description

Service Corporation International seeks a Family Service Counselor in Mobile, AL to assist families with at-need cemetery arrangements and pre-need planning. You will lead prospecting, obtain referrals, and present tailored solutions with empathy and professionalism.

Responsibilities include handling inquiries, preparing for appointments, and collaborating with funeral directors to ensure seamless, high-quality service while building lasting relationships with families deserving respectful