Family Service Counselor - Inside Sales Representative

Carriage Services; Panama City (FL); On-site; USD 40,000 - 75,000; Full time

Job summary

Carriage Services in New Orleans, LA is seeking a Family Service Counselor - Inside Sales Representative to convert leads from walk-ins and inbound calls. You will assist families with funeral selections, attend services, and build relationships with client families.

The role emphasizes honesty, integrity, and quality, with top performers earning six-figure incomes. A high school diploma is required; some college is preferred and an insurance license may be needed by law.

Qualifications

• High school diploma or equivalent; some college preferred.
• Proven success in inside and outside sales strongly preferred.
• Possession or ability to obtain an insurance license as required by law.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Establishes professional relationships with client families to meet their needs.
• Represents the company in a professional and caring manner.
• Provides cemetery tours and guides families visiting locations.
• Attends services and visitations to foster referrals and relationships.
• Completes required paperwork with compliant interment verification and checks.
• Develops new prospects and community contacts.
• Makes presentations at the business location, client homes, and events highlightingmerchandise and services.
• Maintains proactive communication with funeral homes and team members for smooth service.
• Participates in location and company training; reports progress to Sales Manager.
• Schedules aftercare appointments to ensure satisfaction and obtain referrals.
• Identifies and remedies hazards at location and on grounds.

Skills

Inside sales

Outside sales

Valid driver's license

Insurance license

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Career Opportunities with Carriage Services

A great place to work.

Current job opportunities are posted here as they become available.

Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• - Inside sales role with leads provided via walk-in traffic & inbound calls
• - Assists families with funeral selections and attends services
• - Honesty, Integrity, and Quality are at the heart of all we do
• - Top Family Service Counselors should earn six figure incomes

Compensation Potential: $40,000 a year - $75,000 a year

Job-Type: Full-Time

Location: Garden of Memories New Orleans, LA

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.