Family Service Counselor - Inside Sales Representative

Carriage Services; Illinois; On-site; USD 20,457 - 29,136; Full time

Job summary

Carriage Services is seeking a Family Service Counselor - Inside Sales Representative to assist families with funeral selections and provide tours at Riverside Cemetery, Montgomery, IL. The role includes establishing relationships with clients, maintaining high service standards, and actively participating in sales initiatives. Candidates should have a high school diploma, with inside sales experience preferred. The role offers an hourly wage of $18 plus commissions during an 8-week paid training period.

Qualifications

• Proven track record in inside sales and outside sales production strongly preferred.
• Valid driver’s license in good standing and acceptable driving record.
• May require possession (or ability to obtain) of an insurance license as required by applicable law.

Responsibilities

• Assist families with funeral selections and attend services.
• Establish a professional relationship with client families to ensure all needs are met.
• Provide tours and guide families that visit the cemetery locations.

Skills

Inside sales experience

Communication skills

Customer service orientation

Education

High school diploma or equivalent

Some college or college degree

Job description

Family Service Counselor - Inside Sales Representative

Carriage Services is an equal opportunity employer.

Compensation & Details

Salary: $18 per hour with commissions/bonus. 8-week paid training hourly rate + commissions/bonus.

Job Type: Full-Time

Location: Riverside Cemetery, Montgomery, IL.

Responsibilities

• Inside sales role with leads provided via walk-in traffic & inbound calls.
• Assist families with funeral selections and attend services.
• Maintain honesty, integrity, and quality at all times.
• Top Family Service Counselors earn six-figure incomes.

Job Duties

• Establish a professional relationship with client families to ensure all needs are met.
• Represent the company in a professional and caring manner.
• Provide tours and guide families that visit the cemetery locations.
• Attend services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Complete required paperwork, ensure proper interment verification process, and conduct blind checks, ensuring compliance with all relevant state and industry regulations and company policies.
• Develop new prospects and community-based contacts.
• Make presentations at the business location, client family homes, and public community events highlighting merchandise, services, and pre-need arranging benefits.
• Maintain positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for families.
• Actively participate in all required location and company training initiatives.
• Report all progress to the Sales Manager (or Unit Leader) as directed.
• Schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
• Identify and remedy all hazards at the location and on grounds.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record in inside sales and outside sales production strongly preferred.
• May require possession (or ability to obtain) of an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.