Family Service Counselor — Compassionate Client Advocate

Park Lawn Corporation; Stillwater (OK); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health and welfare plans

401k and company match

Paid time off

Job summary

Park Lawn Corporation in Oklahoma seeks an professional sales specialist to build relationships with client families at their time of need, explain interment options, cemetery property, and related merchandise and services.

You will travel locally, present merchandise, schedule aftercare, and work with funeral homes and teams to exceed family expectations, while maintaining confidentiality and complying with state regulations.

Qualifications

• Four-year degree or equivalent combination of education, training and experience preferred.
• Prefer college degree or some college required.
• Proven track record of success in outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable state law.
• Valid state issued driver’s license in good standing and acceptable driving record.

Responsibilities

• Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen.
• Provides tours and guides families to the cemetery lot location.
• Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
• Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits.
• Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.
• Reports to the Sales Manager all progress, completes and submits all required reports timely.
• Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.
• Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations.
• Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.
• Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.
• Participates in all required specific location and company training initiatives.
• Identifies and responds to all hazards at location and on grounds.
• Performs other duties as assigned.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Skills

Outside sales

Customer service

English fluency

Microsoft Office

Education

Four-year degree

Insurance license (may be required)

Tools

Microsoft Office Suite

Job description

Park Lawn Corporation in Oklahoma seeks an professional sales specialist to build relationships with client families at their time of need, explain interment options, cemetery property, and related merchandise and services.

You will travel locally, present merchandise, schedule aftercare, and work with funeral homes and teams to exceed family expectations, while maintaining confidentiality and complying with state regulations.