Compassionate Family Service Counselor | Inside Sales

Carriage Services; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

$1,000 training bonus

Top sales performers trip

Benefits package

Job summary

Carriage Services in Oklahoma City is seeking a compassionate Family Service Counselor to guide families through pre-need and at-need planning, with a focus on empathy and integrity. The role offers an hourly base with uncapped commissions, training, and potential top earnings up to $250,000 annually; you will build relationships, schedule appointments, and educate families about options.

A valid driver's license, strong communication, CRM data entry, and willingness to obtain an insurance

Qualifications

• Compassionate, patient and service-minded.
• Closer mindset – self-starter, prospecting, and teamwork.
• Coachable, goal-oriented, and motivated by both mission and results.
• Strong communicator with the ability to guide families through sensitive decisions.
• Organized and able to work independently.
• Comfortable with a consultative sales environment.
• Ability to make daily outbound calls and manage data in CRM.

Responsibilities

• Educating families about the benefits of pre-planning funeral and cemetery arrangements.
• Meet with at-need families to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community.
• Maintain accurate records and manage your sales pipeline.
• Represent the funeral home and cemetery with empathy, integrity, and professionalism.
• Participate in community events, presentations, and workshops.
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams.

Skills

Compassionate

Patient

Service-minded

Closer mindset

Coachable

Goal-oriented

Strong communicator

Organized

Outbound calls

CRM data entry

Sales experience helpful

Insurance license (possible)

Driver's license

Bilingual a plus

Tools

CRM

Job description

Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.

Compensation: Commission/Hourly rate (Unlimited earning potential) See below for more details regarding earning potential

Job-Type: Full-Time

Location: Resthaven Memory Gardens in Oklahoma City, Oklahoma.

Department: Family Services / Pre-Need & At-Need Sales

Earning Potential

This position is hourly guarantee, uncapped commissions with unlimited earning potential, supported by an established brand and a steady flow of leads.

1 st Year Expected Earnings: $40,000 - $60,000

Top Performers Earn: $150,000 - $250,000+ annually

Actual earnings depend on individual effort, sales performance, and lead volume.

What You’ll Do

Educating families about the benefits of pre-planning funeral and cemetery arrangements

Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.

Conduct follow-up calls, outreach, and relationship building within the community

Maintain accurate records and manage your sales pipeline

Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do

Participate in community events, presentations, and workshops

Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Qualifications

Compassionate, patient and service-minded

Closer mindset – self-starter, prospecting, and teamwork.

Coachable, goal-oriented, and motivated by both mission and results

Strong communicator with the ability to guide families through sensitive decisions

Organized and able to work independently

Comfortable with a consultative sales environment

Ability to make daily outbound calls, schedule appointments, and accurately maintain data in our CRM. Proactively generated leads through phone outreach, park ranging, door-to-door canvassing, community events, seminars, and lunch-and-learning programs using company-provided resources.

Prior sales experience is helpful but not required – we provide training

May require the possession (or ability to obtain) an insurance license as required by applicable law

Must have a valid driver’s license and reliable transportation

Bilingual speaking a plus

What We Offer

$1,000 training bonus once you complete 8-weeks of training

Top Sales Performers earn an all-inclusive trip for up to two.

Supportive team environment

Flexible schedule with operating hours

Opportunities for advancement

Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own. Our best counselors don't simply rely on company-provided leads; they actively build relationships in the community and generate referrals through exceptional service.

Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

Why Join Us?

Family service Counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.