Master Family Service Specialist

State-of-Delawar; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits

Dental Insurance

Vision Insurance

Disability Insurance

Retirement Benefits

Paid Leave

Paid Holidays

Paid Parental Leave

Flexible Spending

Job summary

The State of Delaware is seeking a supervisor to oversee youth in a shelter, ensuring safety and well‑being through structured daily activities, meals, hygiene and education. Responsibilities include observing behavior, guiding adjustment, keeping records, and transporting youth when required.

Applicants should be prepared to provide crisis support, conduct counseling, and collaborate with families and partners. A valid driver's license and statewide travel may be required.

Qualifications

• Three years' experience in professional health or human service work.
• Experience meeting listed requirements for health or human services.
• Willingness to travel statewide and possess a valid driver's license.

Responsibilities

• Provide direct supervision of youth in a shelter to ensure safety, security and well‑being.
• Observe behaviors, support adjustment, teach rules and maintain required records.
• Transport youth as needed and develop/lead activities with crisis support.
• Conduct individual and group counseling to promote social development.
• Prepare histories, progress reports and court-related documents.

Skills

Crisis intervention

Counseling

Client assessment

Record keeping

Education

Associate's degree AND two years' experience in professional health or human service work

Bachelor's degree or higher

Job description

Summary Statement

Provide direct supervision of youth in a shelter to ensure safety, security, and well‑being. Participate in daily routines including recreation, education, meals, hygiene, and upkeep of living areas. Observe behaviors, support adjustment, teach rules, and maintain required records and reports. Transport youth as needed. Develop and lead appropriate activities, offering coaching, guidance, and crisis support. When youth are off‑site, assist with division needs to help ensure child safety and well‑being.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified:

As a condition of hire you must possess a valid driver's license (not suspended, revoked, or cancelled, or disqualified from driving). This position requires statewide travel which may include driving at night or through adverse weather conditions.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Provides services to advocate for health, safety and welfare or rights of clients and their families and assists them in obtaining needed services.

Interviews clients and family members and/or professionals to gather personal, social and background information; works closely with the client and family to formulate a clear description of the client and family’s problems; identify the key forces which maintain the problems; discover resources and strengths available to the client and family to resolve the problems; and identify the blocks, if any, that prevent the client and family from resolving the problems without the intervention of the State agency.

Determines eligibility for various social service programs offered by the agency or available in the community.

In collaboration with the client and family, develops and implements service/treatment plans, outlining the goals and objectives to be accomplished, methods and techniques to be used, and anticipated results; helps the client and family to obtain community, social and/or therapeutic services and resources needed to accomplish plans and objectives.

Conducts individual and group counseling sessions with clients and members of the family to aid in achieving satisfactory social development and adjustment to specific problems and situations.

Assess progress toward goals and makes recommendations on plans such as reclassification, discharge, aftercare, emergency protective placement in emergency or crisis situations, guardianship, petitions or options counseling.

Prepares social histories, client progress reports, evaluation and discharge summaries, court reports or petitions; prepares and maintains a variety of records and files pertaining to clients assigned to caseload.

Enforces court orders and conditions of community supervision as required. Attends court hearings and other judicial proceedings to answer questions, make recommendations and present progress reports regarding clients.

May be called upon to intervene in crisis situations such as potential suicides, assault and battery against clients, and sexual abuse cases. May coordinate with law enforcement and other emergency staff if needed. May be required to isolate and/or physically restrain clients who are acting out.

May be required to perform emergency duty which requires being on call for an assigned time period.

Job Requirements

Professional health or human service work may include but is not limited to determining eligibility for and availability of community resources; assisting and connecting clients and their families to needed services; addressing family conflict and engaging crisis resolution; and evaluating progress towards goals.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Applicants must possess at least one of the following:
• Three years' experience in professional health or human service work.
• Possession of an Associate's degree AND two years' experience in professional health or human service work.
• Possession of a Bachelor's degree or higher.

In addition to the above requirement, applicants must meet all of the job requirements below:

• One year of experience in health or human services focusing on the safety and welfare of families such as identifying issues, barriers and goals; determining eligibility for and availability of community resources; assisting clients and their families in obtaining needed services; family conflict and crisis resolution and assessing progress towards goals.
• Two years' experience in case management such as assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.

Additional Posting Information

Incumbents working four or more hours of work between the hours of 6:00 p.m. and 8:00 a.m. the following day will receive 5% shift differential pay.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:

• Health Benefits
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Group Universal Life Insurance
• Retirement Benefits
• Deferred Compensation
• Training and Development Programs
• Paid Leave
• Paid Holidays
• Paid Parental Leave
• Alternative Work Schedules
• Flexible Spending
• Pre-Tax Commuter Benefits
• Accident and Critical Illness Insurance

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.