C/S Master Family Service Specialist

State-of-Delawar; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

State of Delaware seeks a Master Family Service Specialist to provide direct supervision of youth in shelters, ensuring safety and well‑being. The role includes leading activities, coordinating transportation, documenting progress, and supporting crisis situations.

Responsibilities cover assessment, service planning, counseling, progress evaluation, and collaboration with clients and families to secure community resources. The position involves statewide travel and may require on‑call duties.

Qualifications

• Direct supervision of youth in a shelter ensuring safety and well‑being.
• Observe behaviors, support adjustment, and maintain records.
• Prepare social histories, progress reports, and court-related documents.

Responsibilities

• Provide services to advocate for health, safety and welfare of clients and families.
• Interview clients, gather information, and formulate problem descriptions with families.
• Determine eligibility for social services and collaborate on service plans.
• Conduct individual and group counseling to aid social development.
• Assess progress toward goals and adjust plans as needed.
• Enforce court orders and participate in hearings; coordinate with law enforcement if needed.

Skills

Counseling

Crisis intervention

Court reports

Client advocacy

Interpersonal communication

Education

Three years' experience in professional health or human service work

Associate's degree + two years' experience

Bachelor's degree or higher

Tools

None

Job description

Summary Statement

Provide direct supervision of youth in a shelter to ensure safety, security, and well‑being. Participate in daily routines including recreation, education, meals, hygiene, and upkeep of living areas. Observe behaviors, support adjustment, teach rules, and maintain required records and reports. Transport youth as needed. Develop and lead appropriate activities, offering coaching, guidance, and crisis support. When youth are off‑site, assist with division needs to help ensure child safety and well‑being.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified: As a condition of hire you must possess a valid driver's license (not suspended, revoked, or cancelled, or disqualified from driving). This position requires statewide travel which may include driving at night or through adverse weather conditions.

Essential Functions

• Provides services to advocate for health, safety and welfare or rights of clients and their families and assists them in obtaining needed services.
• Interviews clients and family members and/or professionals to gather personal, social and background information; works closely with the client and family to formulate a clear description of the client and family’s problems; identify the key forces which maintain the problems; discover resources and strengths available to the client and family to resolve the problems; and identify the blocks, if any, that prevent the client and family from resolving the problems without the intervention of the State agency.
• Determines eligibility for various social service programs offered by the agency or available in the community.
• In collaboration with the client and family, develops and implements service/treatment plans, outlining the goals and objectives to be accomplished, methods and techniques to be used, and anticipated results; helps the client and family to obtain community, social and/or therapeutic services and resources needed to accomplish plans and objectives.
• Conducts individual and group counseling sessions with clients and members of the family to aid in achieving satisfactory social development and adjustment to specific problems and situations.
• Assesses progress toward goals and makes recommendations on plans such as reclassification, discharge, aftercare, emergency protective placement in emergency or crisis situations, guardianship, petitions or options counseling.
• Prepares social histories, client progress reports, evaluation and discharge summaries, court reports or petitions; prepares and maintains a variety of records and files pertaining to clients assigned to caseload.
• Enforces court orders and conditions of community supervision as required. Attends court hearings and other judicial proceedings to answer questions, make recommendations and present progress reports regarding clients.
• May be called upon to intervene in crisis situations such as potential suicides, assault and battery against clients, and sexual abuse cases. May coordinate with law enforcement and other emergency staff if needed. May be required to isolate and/or physically restrain clients who are acting out.
• May be required to perform emergency duty which requires being on call for an assigned time period.

Job Requirements

Professional health or human service work may include but is not limited to determining eligibility for and availability of community resources; assisting and connecting clients and their families to needed services; addressing family conflict and engaging crisis resolution; and evaluating progress towards goals.

JOB REQUIREMENTS for C/S Master Family Service Specialist

• 1. Applicants must possess at least one of the following:
  • Three years' experience in professional health or human service work.
  • OR
  • Possession of an Associate's degree AND two years' experience in professional health or human service work.
  • OR
  • Possession of a Bachelor's degree or higher.
• 2. One year of experience in health or human services focusing on the safety and welfare of families such as identifying issues, barriers and goals; determining eligibility for and availability of community resources; assisting clients and their families in obtaining needed services; family conflict and crisis resolution and assessing progress towards goals.
• 3. Two years' experience in case management such as assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.