Family Service Advisor

nsmg; Nashville (TN); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Uncapped Commission Program

Comprehensive Insurance Options

401(k) with Company Match

Tuition Reimbursement

Funeral & Cemetery Benefits

Employee Referral Bonuses

Recognition Programs & Annual Awards

Job summary

NorthStar Memorial Group is seeking a proactive Family Service Advisor (Sales Professional) at Spring Hill Funeral Home and Cemetery in Nashville, TN. The role focuses on engaging families, understanding their needs, and delivering tailored funeral and remembrance solutions with a strong emphasis on upselling and lead generation.

The position offers unlimited earning potential through commissions, extensive training, and opportunities to grow within our nationwide network of locations.

Qualifications

• 1 year sales experience is preferred.
• Must pass a criminal background check.
• Valid driver’s license with a clean MVR.

Responsibilities

• Engage with customers to understand their needs and provide effective solutions through product demonstrations.
• Utilize upselling techniques to maximize sales opportunities during customer interactions.
• Maintain a thorough understanding of products and services to communicate their benefits.
• Manage customer relationships using CRM to track interactions and follow up on leads.
• Collaborate with team members to develop strategies for market penetration and lead generation.
• Negotiate terms and close sales while ensuring customer satisfaction.

Skills

Customer engagement

Upselling techniques

Lead generation

Communication skills

Negotiation

Relationship building

Tools

CRM software

Job description

Join NorthStar Memorial Group as a Family Service Advisor at Spring Hill Funeral Home and Cemetery in Nashville, TN.

At NorthStar, we’re redefining how families honor and celebrate the lives of their loved ones. We are seeking a dynamic and motivated Family Service Advisor (Sales Professional) to join our team. In this role, you will be responsible for driving sales growth by engaging with customers, understanding their needs, and providing tailored solutions. You will leverage your expertise in upselling and lead generation to enhance customer satisfaction and contribute to the overall success of our sales initiatives.

What We Look For

• Compassionate, Empathy is at the heart of everything we do. We seek individuals who can support families with care, understanding, and respect during life’s most sensitive moments.
• Creatively, we value innovation. You’ll be encouraged to think outside the box and bring fresh ideas to help families honor their loved ones in unique and meaningful ways.
• Proactive, we thrive on initiative. Our ideal candidate is self-motivated, solution-oriented, and excels in consultative sales—anticipating needs and delivering results.

What You Can Expect

• Unlimited Earning Potential: Enjoy a commission-based structure that offers limitless income based on your sales performance.
• Help Families: Become a trusted community resource by providing guidance and support to families as they plan their final celebration of life.
• Extensive Training: We welcome both new and experienced sales talent and offer comprehensive training to sharpen your skills and build your sales pipeline with qualified leads given to you for free.
• Career Growth Opportunities: Unlock career advancement possibilities within our nationwide network of locations.

Skills:

• Engage with customers to understand their needs and provide effective solutions through product demonstrations.
• Utilize upselling techniques to maximize sales opportunities during customer interactions.
• Maintain a thorough understanding of our products and services to effectively communicate their benefits.
• Manage customer relationships using CRM to track interactions and follow up on leads.
• Collaborate with team members to develop strategies for market penetration and lead generation.
• Negotiate terms and close sales while ensuring customer satisfaction throughout the process.
• Participate in sales meetings and training sessions to continuously improve sales skills and product knowledge.

Abilities:

• Proven experience in sales.
• Strong skills in upselling, negotiation, and closing deals.
• Familiarity with CRM software is preferred.
• Excellent communication and interpersonal skills to build rapport with customers.
• Ability to generate leads through various channels and effectively market products.
• A proactive approach to problem-solving and overcoming objections during the sales process.
• A passion for sales and a drive to achieve targets while maintaining high levels of customer service.

Join us as a Sales Professional where your skills will be valued, and your contributions will make a significant impact on our business growth!

Compensation that reflects your character and drive!

Salary Range: $60,000.00 - $130,000.00 per year

Exceptional Total Rewards Package

• Uncapped Commission Program – You control your income
• Comprehensive Insurance Options
  • Medical, Dental, Vision
  • Life & AD&D
  • Disability Coverage
• 401(k) with Company Match
• Tuition Reimbursement
• Funeral & Cemetery Benefits
• Employee Referral Bonuses
• Recognition Programs & Annual Awards Trips

Requirements

• Must successfully pass a criminal background check.
• Possess a valid driver’s license with a clean motor vehicle record (MVR).
• 1 year Sales experience

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.