Family Service Advisor

The Archdiocese of Hartford; Montowese (CT); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Paid holidays

Job summary

Catholic Cemeteries Association of the Archdiocese of Hartford Inc. in Bloomfield/Glastonbury is seeking a Family Service Advisor to educate families on cemetery planning, guide them through products and services, and support compassionate decision-making.

This exempt, sales-based role reports to the Family Service Director, involves building leads, setting appointments, and coordinating with Cemetery Managers, with benefits including medical, dental, vision, retirement, PTO, and holidays.

Qualifications

• College degree preferred with 2–4 years in a performance-based sales environment.
• Knowledge of processes and methods for selling cemetery products and services.
• Record of networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals.

Responsibilities

• Educate families on advanced planning and cemetery services.
• Support families with a 'Family First' approach during guidance and decision making.
• Coordinate with Cemetery Managers and other departments to ensure seamless service.

Skills

Knowledge of Catholic faith

Interpersonal communication

Sales experience

Microsoft Office

Driver's license

Education

College degree preferred

Job description

• Industry Family Services, Catholic Cemeteries
• Employee Type Exempt
• Manage Others No

Location - Bloomfield/Glastonbury

Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Advanced Planning of Cemetery needs, sudden loss of a loved one’s Cemetery needs, and Memorialization products and services. Family Service Advisors will demonstrate by example the value of the Catholic Church’s teachings on the Rite of Christian Burial in all their dealings with families, staff, and internal/external contacts.

Reporting to the Family Service Director, Family Service Advisors interact with families, Cemetery Managers, and other personnel/departments. This is a performance-based sales and ministry position.

Requirements

Education and Experience

• College degree preferred with 2-4 years working in a performance-based sales environment having face-to-face contact with the customer

Position Requirements

Include, but are not limited to:

• Knowledge of the Catholic faith, rituals, and traditions
• Able to assist families with a “Family First” approach
• Knowledge of processes, principles, and methods for selling products and services
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
• Excellent interpersonal and communication skills, both in person and on the telephone
• Highly organized, detail oriented, and excellent time management skills
• Ability to work and make decisions under pressure and tight deadlines
• Proficient in the use of Microsoft Office.
• Valid state issued driver’s license, good driving record, and proof of insurance is required. A thorough background check and drug testing is required.

Compensation and Benefits

We offer excellent compensation for motivated individuals, which includes a base salary plus commissions

Summary

About the Employer

Catholic Cemeteries Association of the Archdiocese of Hartford Inc. serves the living in life's most precious moments. Providing immediate and advanced planning cemetery services, Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. assists in sharing this meaningful experience with family and friends through education and advising. Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. is a charitable organization founded in faith and is an open source provider of information for end of life services. Local candidates only.

This position is eligible for medical, dental, and vision insurance, voluntary retirement participation (employee contributions only), paid time off, and paid holidays. Access to a full suite of voluntary, employee-funded benefits to customize your coverage. Benefits are subject to applicable eligibility requirements, plan terms, and Archdiocesan policies. When determining salaries, the following factors are carefully considered for each individual position: level and scope of responsibilities, required education, required skills and relevant experience, internal and external equity, and the department’s budget.