Family Service Advisor

Spring Grove Cemetery & Funeral Homes; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Job summary

Spring Grove Cemetery & Arboretum in Cincinnati seeks a Family Service Advisor to drive pre-need and at-need funeral planning with care and professionalism.

You'll manage a sales pipeline across three revenue streams, meet with families, and build lasting relationships while completing licensing requirements during onboarding. The role requires weekend rotation and strong communication skills.

Qualifications

• Relationship-driven professional with strong communication and closing skills.
• Excellent verbal and written communication.
• Strong organizational skills with attention to detail.
• Ability to learn new computer programs quickly.
• Must obtain Ohio insurance license during onboarding.

Responsibilities

• Prospect, present, and close sales for pre-need and at-need funeral planning.
• Meet with families with sensitivity and urgency.
• Build long-term relationships with client families and partners.
• Manage pipeline using CRM and referrals.
• Deliver compelling presentations from initial contact to close.
• Work scheduled duty days including weekend coverage.

Skills

Relationship-building

Communication

Sales

Organization

Learning agility

Education

High school diploma or equivalent

Tools

Dynamics CRM

Job description

Sales Career — At-Need, Pre-Need Cemetery & Funeral, Cremation Society

Spring Grove Cemetery & Arboretum, a National Historic Landmark and one of the country's most respected cemetery and funeral organizations, is hiring a Family Service Advisor to join our sales team in Cincinnati, Ohio. This is a relationship-driven sales role: you'll help families plan ahead with pre-need cemetery and funeral arrangements, and support families with immediate at-need and Cremation Society needs during one of the most difficult moments of their lives.

Why This Role

• Meaningful work — you're helping families make lasting decisions with care and professionalism
• Full sales cycle across three revenue streams: at-need, pre-need cemetery, and pre-need funeral (including Cremation Society)
• Paid training: base salary for up to 180 days while you complete licensing and onboarding
• Uncapped earning potential after training: draw plus commission plus bonus, with ongoing sales incentive awards
• Comprehensive benefits and company-matching 401(k)
• Backed by an established, trusted local brand founded in 1845

What You'll Do

• Prospect, present, and close sales for pre-need cemetery property and funeral planning
• Meet with at-need families with sensitivity, professionalism, and urgency
• Build and maintain long-term relationships with client families, vendors, and community partners
• Manage your own pipeline [aftercare, Dynamics CRM, company-provided referrals through special events, self-generated prospecting, etc.]
• Handle confidential correspondence, including compiling, editing, and re-writing letters
• Deliver outstanding presentations and follow through from first conversation to close
• Work scheduled Duty days, which includes weekend coverage on a rotational basis

What We're Looking For

• A relationship-driven professional who builds trust easily and follows through until a family’s plan is complete
• Excellent verbal and written communication skills
• Strong organizational skills and high attention to detail
• Comfort working in a fast-paced, ever-changing environment
• Ability to learn new computer programs and platforms quickly
• Must successfully obtain an Ohio insurance license during the initial onboarding and training period as a condition of employment
• High school diploma or equivalent preferred; prior sales experience a plus

Licensing

All Family Service Advisors must obtain an Ohio insurance license within 30 days of employment; Spring Grove supports you through that process.

Schedule

Business operates Monday through Sunday, and this role includes scheduled Duty days that includes weekend coverage on a rotational basis. Specific rotation details will be discussed during the interview process.