Family Resources Support Specialist — Data & Records

Illinois Action for Children; Chicago (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401k match

Generous PTO

Holidays

Tuition reimbursement

FSAs

Life insurance

Job summary

Illinois Action for Children in Chicago, IL is seeking a Support Specialist, Family Resources (mailroom) to manage and track all paperwork for the Family Resource teams administering the IDEC Child Care Assistance Program, with minimal supervision. The role requires a high school diploma, 2–3 months related experience, and a commitment to confidentiality.

Responsibilities include creating and maintaining case files, entering data, processing IDEC certificates, generating reports, and supporting

Qualifications

• High school diploma or GED is required.
• 2–3 months related experience and/or training.

Responsibilities

• Create, maintain, and retrieve alphabetical case files, filing all parent/provider paperwork and data entering or scanning client information into the filing system.
• Approve and enter IDEC childcare certificates in the tracking system; identify discrepancies and payment issues.
• Maintain records/databases and run reports; ensure actions for providers who meet or do not meet IDEC qualifications.
• Process weekly IDEC and internal reports; ensure quality control for file compliance.
• Maintain confidentiality of parent and provider information.

Education

High school diploma or GED

2–3 months related experience

Job description

Illinois Action for Children in Chicago, IL is seeking a Support Specialist, Family Resources (mailroom) to manage and track all paperwork for the Family Resource teams administering the IDEC Child Care Assistance Program, with minimal supervision. The role requires a high school diploma, 2–3 months related experience, and a commitment to confidentiality.

Responsibilities include creating and maintaining case files, entering data, processing IDEC certificates, generating reports, and supporting