Family Resource Navigator - Help Me Grow (Bilingual Required)

Community Action; Beaverton (OR); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health insurance and dental coverage

403(b) Retirement Plan with employer 3

Paid time off and holidays

Job summary

Community Action in Washington County seeks a Bilingual Family Resource Navigator to support families with young children (prenatal to age 6). You will be the first point of contact, perform comprehensive assessments, and connect families to Help Me Grow, Healthy Families, CARE, and Find Child Care Oregon.

Requirements include at least 3 years in eligibility determination, fluent English/Spanish, proficiency with Word/Excel/Outlook and related software; willing to obtain Oregon trainings within

Qualifications

• Minimum of three (3) years of experience in eligibility determination, including phone and face-to-face client intake and information delivery.
• Bilingual: Fluent in both English and Spanish (spoken and written) is required.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and other software programs; data entry accuracy is essential.
• Compassion & Communication: ability to work with diverse families, de-escalate crises, and provide trauma-informed client services.
• Resourcefulness: knowledge of early childhood development and diverse cultural/economic issues; ability to adapt and decide independently.
• Collaboration: experience coordinating with other professionals and social service agencies.
• Driver's License: Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Certifications (Ability to Obtain within 6 Months): Oregon ONE Eligibility training, Healthy Families Oregon training, Find Child Care Oregon referral training.

Responsibilities

• Conduct phone-based, virtual, or face-to-face comprehensive assessment interviews with households in Washington County.
• Connect families to programs like Help Me Grow Preschool-Three, Healthy Families, CARE, and Find Child Care Oregon.
• Assist with program screenings and applications in a professional, trauma-informed manner.
• Provide care coordination, education, and advocacy, including child development information and quality childcare options.
• Independently allocate resources based on assessments and knowledge of community resources.
• Enroll individuals in the Oregon Health Plan.
• Maintain accurate, confidential client records across multiple databases.
• Build collaborative relationships with service providers and diverse client populations.

Skills

Bilingual English/Spanish

Communication

Compassionate service

Collaboration

Resourcefulness

De-escalation

Independent decision making

Education

Oregon ONE Eligibility training

Healthy Families Oregon training

Find Child Care Oregon referral training

Tools

Microsoft Word

Excel

Outlook

WellSky

Job description

Family Resource Navigator – Help Me Grow

Company Background

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description

Are you a compassionate and resourceful individual dedicated to helping families thrive? We're seeking a Bilingual Family Resource Navigator to join our team and provide essential support to families with young children (prenatal to age 6) in Washington County. In this vital role, you'll be the first point of contact for families seeking assistance, conducting comprehensive assessments, and connecting them with critical resources. The hiring range is $22.86 - $25.15 per hour, depending on qualifications.

Abbreviated Duties List

• Conduct phone based, virtual or face-to-face comprehensive assessment interviews with households that live in Washington County.
• Connecting families to a wide range of programs like Help Me Grow (HMG) Prenatal to Three, Healthy Families (HF), Community Action Resource Eligibility Assessment (CARE), and Find Child Care Oregon (FCCO).
• Assisting with program screenings and applications in a professional and trauma-informed manner.
• Providing essential care coordination, education, and advocacy for families, including information on child development and quality childcare options.
• Independently allocate resources to households based on assessment results and knowledge of Community Action and community resources.
• Enrolling individuals in the Oregon Health Plan.
• Maintaining accurate and confidential client records across multiple databases.
• Building collaborative relationships with service providers and diverse client populations.

Abbreviated Requirements

• Experience: Minimum of three (3) years of experience in eligibility determination, including phone and face-to-face client intake and information delivery. (Step 3 on the Oregon Registry or equivalent is preferred.)
• Bilingual: Fluent in both English and Spanish (spoken and written) is required.
• Computer Skills: Intermediate proficiency in Microsoft Word, Excel, Outlook, and other software programs. Experience with data entry and a high degree of accuracy is essential.
• Compassion & Communication: Strong ability to work effectively with diverse families, de-escalate crisis situations, and provide trauma-informed client services. Excellent oral and written communication skills.
• Resourcefulness: Knowledge of early childhood development and an understanding of diverse cultural, geographic, economic, and social issues impacting families. Ability to adapt to changing client needs and make independent decisions.
• Collaboration: Experience coordinating with other professionals and social service agencies.
• Driver's License: Valid Oregon driver's license, proof of auto insurance, and access to reliable transportation.
• Certifications (Ability to Obtain within 6 Months): Oregon ONE Eligibility training, Healthy Families Oregon training, Find Child Care Oregon referral training.

What Will Make You Stand Out

• Familiarity with Washington County community resources.
• Experience with WellSky.

Top Benefits or Perks

• Comprehensive insurance benefits, including free dental and 90% of your medical premiums covered by the employer for single coverage plans
• 403(b) Retirement Plan with 3% employer match
• Generous time off benefits with paid vacation, paid sick days, and 13 holidays!