Housing Stability Resource Navigator/Liaison (Crisis Intervention) - Bilingual Required

Community Action; Tigard (OR); Presencial; USD 42 000 - 58 000; Tempo integral

Resumo da oferta

Community Action in Washington County is seeking a Housing Stability Resource Navigator/Liaison who is bilingual in Spanish to assess needs and provide crisis interventions for low-income households. You will determine program eligibility, refer to Rent and Utility Assistance, and work with partners like Providence to connect clients to essential services, often meeting off-site.

The role requires reliable data entry, strong communication, and the ability to make independent decisions in a

Qualificações

• High school diploma or equivalent with 3+ years in eligibility determination or intake.
• Fully bilingual in Spanish (verbal and written).
• Experience de-escalating crisis situations and delivering trauma-informed services.
• Experience coordinating with professionals and social service agencies.
• Able to adapt quickly and make independent decisions.

Responsabilidades

• Conduct phone-based or face-to-face comprehensive assessment interviews with low-income households.
• Provide on-site crisis intervention and make independent decisions based on client needs.
• Determine eligibility and initiate referrals for Rent, Utility, CARE Assessment, Community Connect, and OHP navigation.
• Allocate resources based on assessment results and local resources.
• Collaborate with interdisciplinary teams from partner agencies.
• Provide services off-site to ensure equitable access (schools, homes, community groups).
• Maintain confidential records and data entry across multiple databases.
• Understand eligibility for Community Action and partner programs.

Conhecimentos

Bilingual in Spanish

Crisis intervention

Trauma-informed practices

Data entry accuracy

Independent decision-making

Driver's license

Interdisciplinary collaboration

Formação académica

High School Diploma or Equivalent

Ferramentas

MS Word

Excel

Outlook

Descrição da oferta de emprego

Housing Stability Resource Navigator/Liaison – Bilingual Required

Company Background:

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Community Action is seeking a compassionate and skilled Housing Stability Resource Navigator/Liaison to conduct comprehensive assessments and provide critical crisis intervention services to low-income households. This key role operates within different systems of care across Washington County, utilizing culturally responsive, trauma-informed, and people-centered practices to provide equitable access to essential services.

Abbreviated Duties List:

• Conduct phone-based or face-to-face comprehensive assessment interviews with low-income Washington County households.
• Independently provide on-site crisis intervention and make immediate, independent decisions based on presenting client needs.
• Determine eligibility and initiate referrals for a variety of critical programs, including Rent Assistance, Utility Assistance, CARE Assessment, Community Connect, and Oregon Health Plan navigation.
• Allocate resources to households based on assessment results and in-depth knowledge of Community Action and Washington County resources.
• Function independently as part of an interdisciplinary team with staff from partner agencies (e.g., Providence, Family Justice Center).
• Provide services to individuals and families outside of the main office (e.g., schools, homes, community organizations) to promote equitable access.
• Maintain real-time, accurate, complete, and confidential records, including strict data entry into multiple computer record systems/databases (statewide client databases).
• Maintain a comprehensive understanding of eligibility requirements for all Community Action and community partner programs.

Abbreviated Requirements:

• Minimum of a High School Diploma/Equivalent plus at least three (3) years in eligibility determination, including phone and face-to-face customer/client intake.
• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.
• Proven experience de-escalating crisis situations and providing trauma-informed client services.
• Experience coordinating with other professionals and social service agencies.
• Ability to adapt quickly to changing client needs and make independent decisions based on those needs.
• Intermediate computer literacy in MS Word, Excel, Outlook, and related software programs.
• Demonstrated experience completing data entry with a high degree of accuracy into computer databases.
• Ability to work effectively and collaboratively in a diverse work environment and communicate effectively both orally and in writing.
• Must have a valid driver's license, maintain a good driving record, and provide proof of insurance for personal vehicle.

What Will Make You Stand Out:

• Familiarity with Washington County community resources.
• Experience with client databases, specifically OPUS and/or ServicePoint.