Family Resource Navigator: Access Healthcare & Benefits

Northlake Behavioral Health System; Mandeville (LA); On-site; USD 25,000 - 30,000; Full time

Job summary

Northlake Behavioral Health System seeks a Community Resource Navigator to link women and families with healthcare, benefits, and community resources. The role supports PPW, Supportive Living, and Magnolia Maternal Group Home by helping clients overcome barriers and gain stability.

You will collaborate with clinical staff to schedule appointments, assist with essential documents, and maintain confidential records while ensuring HIPAA compliance and safe transportation as needed.

Qualifications

• Bachelor's degree in Social Work or related field, or an associate degree with two years of qualifying experience.
• At least two years of case management experience.
• Knowledge of community resources and public benefits.
• Valid driver's license and clean driving record; willingness to transport clients.
• BLS certification or willingness to obtain.

Responsibilities

• Identify, access, and help clients apply for healthcare coverage and benefits.
• Coordinate prenatal, postpartum, pediatric, and other appointments.
• Assist clients with obtaining IDs, birth certificates, and Social Security cards.
• Connect clients with WIC, SNAP, TANF, housing programs, and education.
• Support admissions, care planning, and discharge coordination.
• Maintain confidential records and program data.
• Transport clients to appointments as needed.
• Comply with HIPAA and privacy requirements.

Skills

Communication skills

Organizational skills

Documentation skills

Problem-solving

Education

Bachelor's degree in Social Work or related field

Associate degree + 2 years relevant experience

Job description

Northlake Behavioral Health System seeks a Community Resource Navigator to link women and families with healthcare, benefits, and community resources. The role supports PPW, Supportive Living, and Magnolia Maternal Group Home by helping clients overcome barriers and gain stability.

You will collaborate with clinical staff to schedule appointments, assist with essential documents, and maintain confidential records while ensuring HIPAA compliance and safe transportation as needed.