Family Resource Center Family Navigator

Akin (formerly Children's Home Society of Washington + Childhaven); Kent (WA); Hybrid; USD 36,000 - 41,000; Full time

Job summary

Akin Family Resource Centers is seeking a FRC Family Navigator to serve as the central point of contact for community members. You will assess and navigate to connect families with Akin programs and resources, following the Pathways Framework to support family well-being and equity.

Key duties include intake screening, goal planning, referrals, coordinating with partners, and reporting. This role requires strong communication, organization, and ability to handle sensitive information across

Qualifications

• Excellent written and oral communication skills.
• Strong organizational and interpersonal abilities.
• Proficiency with Microsoft Office and data entry.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provides intake and screens to determine eligibility for internal programs and identifies strengths and service needs for families within the community.
• Develops plans with families to meet needs and assists with goal planning for self-sufficiency.
• Provides family navigation, information, and referral.
• Coordinates with programs and community providers to connect families to resources.
• Attends community meetings and creates information sharing opportunities.
• Designs family outreach plans and participates in outreach efforts.
• Maintains referral records and tracks outcomes to support information exchange.
• Contributes to shared learning with other family navigators statewide.
• Assists with grant and monthly reports; maintains files and sends progress reports.
• Supports the implementation of FRC mobile.
• Performs other duties as assigned by supervisor.

Skills

Communication skills

Organization skills

Data entry

Microsoft Office

Confidentiality

Community networking

Bilingual

Education

Associates degree in family or social services

Tools

Microsoft Office

Job description

Position Summary

The FRC Family Navigator acts as the central point of contact for all community members who reach out to Akin Family Resource Centers and/or community access points. Provides assessment and navigation services to diverse communities to ensure families and children are connected to appropriate Akin programs and community resources This position supports families using the Family Resource Center Pathways Framework, a research and community-informed service delivery approach for providing family support services, to keep families together, improve family well-being, and create equity. Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

Essential Functions

• Provides intake and screens to determine eligibility for internal programs and identifies strengths and service needs for families within the community
• Develops plans with families to meet families’ needs and assists families with goal planning to promote self-sufficiency and long-term stability
• Provides appropriate family navigation, information, and referral
• Coordinates with Akin programs and other community resource providers to connect families to relevant resources and actively networks with service providers to stay current on community resources
• Attends community meetings, sits on community boards, and creates information sharing opportunities throughout the community
• Designs family outreach plans and actively participates in the outreach to children and families for the organization’s service programs and family navigation
• Maintains record of referrals and family navigation provided to track outcomes and support exchange of information between programs
• Contributes to shared learning with the community of family navigators around the state
• Assist with grant reports and monthly reports; maintains files and records and sends progress reports to supervisor
• Support the implementation of FRC mobile
• Performs other duties as assigned by supervisor

Knowledge, Skills, And Abilities

• Ability to manage multiple families in need of services and ability to successfully connect families with appropriate agencies and service
• Knowledge of Akin programs and services and understanding of community resources within the Family Resource Center service area
• Excellent written and oral communication skills
• Strong organizational and interpersonal skills
• Basic working knowledge and experience with Microsoft Office Suite and excellent data entry skills
• Able to develop working relationships and partnerships with community organizations and personnel
• Ability to maintain confidential and sensitive information in a professional and ethical manner
• Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds.
• Demonstrated openness to learning and contributing to an inclusive workplace environment.

Working Environment

This job may be performed in a variety of locations. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

• Moderate noise (i.e., business office with computers, printers, phones)
• Varied lighting and temperatures depending on location
• Moderate to frequent interruptions
• Ability to work in a variety of workspaces including confined spaces
• Ability to sit at a computer or vehicle for an extended period
• Ability to stand for extended period on occasion
• Extensive travel to various locations throughout the state

Hybrid Work Arrangements

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

Physical Demands

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop, and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Occasionally able to lift up to 20lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• 1 year experience in community and/or family service; Or, a combination of education and experience that demonstrates the required knowledge, skills, and abilities
• One-step Mantoux TB skin test prior to start of employment, unless has written proof of a negative test within past 12 months. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided
• A valid driver’s license and a favorable driving record, with no more than three violations within the past three years
• Access to a reliable, insured vehicle for work-related travel

Preferred Qualifications

• Lived experience navigating family support systems/services
• Associates degree in family or social services, or a related field
• Bilingual

Salary Range And Benefits

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $26.12 - $30.69 per hour, typically within the first half of these ranges. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.