Resource Navigator

BCFS; Tyler (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

BCFS Health and Human Services seeks a Resource Navigator to recruit participants, build trusting relationships with families, and manage intake, assessments, and service planning. You will coordinate resources, document activities, and conduct follow-ups to ensure program goals are met.

The role requires strong communication, teamwork, and the ability to work in a fast-paced environment. Travel may be required as part of the job.

Qualifications

• High school diploma required; Bachelor’s preferred.
• 3+ years of related work experience with HS diploma; 1+ year with Bachelor’s degree preferred.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Outreach and recruitment of participants for Family Resource Center activities.
• Establish professional relationships with families and provide regular contact.
• Administer intake, assessments, and screening tools.
• Use results to set goals and plan activities with parents.
• Provide intensive case management and coordinated services to families.
• Record services and participate in follow-ups with families and supervisor.

Skills

Outreach & recruitment

Case management

Communication skills

Documentation

Team collaboration

Travel willingness

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Salesforce

PEIRS

Job description

It's a great feeling to work for a company that does so much good for others around the world!

Education

Education: Required - High school diploma or equivalent. Preferred - Bachelor’s degree in a related field.

Experience

Experience: Required - With a high school diploma, at least 3 years of professional work experience in a related field. Preferred - With a Bachelor’s degree, at least 1 year of professional work experience in a related field.

Job Summary

The Resource Navigator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.

Essential Functions

• 1. Outreach and recruitment of participants for Family Resource Center activities.
• 2. Establish and maintain a trusting and professional working relationship with families by providing regular contact.
• 3. Administer intake, assessments, and screening tools to clients and family members.
• 4. Utilize intake and assessment results to establish and effectively implement goals, objectives, and activities identified with parents.
• 5. Provide intensive case management services to families.
• 6. Provide service planning and coordination, resource and referrals, basic needs support, transportation assistance, and/or other support services to families on caseload.
• 7. Conduct systematic follow-ups for all families.

Measurable Deliverables

• 1. Collaborate with the Lead Resource Navigator and Resource Navigators to provide family activities/workshops, basic needs, and caregiver support groups.
• 2. Maintain accurate documentation in Salesforce and PEIRS within specified timeframes.
• 3. Attend all required annual trainings.
• 4. Provide community education on child abuse prevention strategies, and program initiatives.
• 5. Develop together with Lead Resource Navigator and Resource Navigators updates, reminders, and community education information monthly.
• 6. Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) and Salesforce (BCFS) software.
• 7. Meet with supervisor on a bi-weekly basis to evaluate status of families on caseload.
• 8. Meet all deliverables as outlined in the contract.
• 9. Demonstrate the ability to:
  • a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
  • b. Communicate effectively in writing and verbally in English.
  • c. Work in a fast-paced environment.
  • d. Maintain computer literacy required to meet the responsibilities of the position.
  • e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
  • f. Travel as needed.
• 10. Other job duties as assigned per grant requirements.

Requirements

• 1. Maintain certificates required for the position including but not limited to First Aid and CPR.
• 2. Valid Texas Driver’s license with a clear driving record and reliable transportation.
• 3. Pass a pre-employment drug screen and random drug screens.
• 4. Provide proof or work eligibility status upon request.
• 5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind.

EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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