Family Relations Coordinator

Prime Academics; New York (NY); Remote; USD 42,000 - 64,000; Full time

Job summary

PrimeAcademics is a boutique academic tutoring and consulting firm serving families in New York City and beyond. We seek a warm, highly organized Family Relations Coordinator to deliver personalized, high-touch experiences and ensure no detail or family falls through the cracks.

You’ll be the primary day-to-day contact for families after their initial consultation, guiding them through next steps, coordinating communication, and handling questions thoughtfully and promptly.

Qualifications

• Prior tutoring experience is a strong plus.
• 6789

Responsibilities

• Welcome new families and guide onboarding, tutoring matches, scheduling, and next steps.
• Respond to questions and follow-up items with thoughtful, prompt communication.
• Coordinate tutor sourcing, matches, and introductions, maintaining tutor network.
• Check in with families and tutors to ensure progress and address changes.
• Maintain accurate family records in Prime’s systems and keep the team informed.
• Support founder with special projects and referral networks supporting new families.

Skills

Warm & responsive

Strong communicator

Proactive & intuitive

Organized & reliable

Judicious & discreet

Job description

PrimeAcademics,aboutiqueacademictutoringandconsultingfirmservingfamiliesthroughoutNewYorkCityandbeyond,isseekingawarm,highlyresponsive,andexceptionallyorganizedFamilyRelationsCoordinatortodeliverthepersonalized,high-touchexperiencethatsetsPrimeapart. If you enjoy building relationships, anticipating needs, communicating clearly, and making sure no detail, or family, falls through the cracks, we’d love to hear from you.

The Family Relations Coordinator will serve as a primary day-to-day point of contact for families after their initial consultation with Prime’s Founder, helping guide them through next steps, coordinate communication, and ensure that questions, requests, and follow-up items are handled thoughtfully, promptly, and to an exceptional standard.

Key Responsibilities:

• Family Support & Coordination: Welcome new families and guide them through onboarding; coordinate tutor matching, introductions, scheduling, and next steps; respond to questions and requests; and maintain consistent follow-through.
• Ongoing Family Relationships: Build strong relationships through proactive communication and regular check-ins; stay attuned to evolving needs and coordinate appropriate next steps when circumstances change.
• Tutor Sourcing & Coordination: Source and initially screen prospective tutors; maintain current information on Prime’s tutor network; facilitate matches and introductions; and maintain positive tutor relationships.
• Student & Tutor Follow-Through: Check in with tutors to stay informed about student progress, identify changes or concerns, and flag matters that may warrant family follow-up.
• Organization & Communication: Maintain accurate family records and status in Prime’s systems, track outstanding items, and keep the team informed of matters requiring attention.
• Additional Support & Projects: Provide administrative support to Prime’s Founder and assist with or take the lead on special projects and ongoing initiatives, including professional relationships and referral networks that support new family connections.

Who You Are:

• Warm,Responsive&Service-Oriented:Youtakeprideindeliveringexceptionalservice,buildingtrustingrelationships,anticipatingexpectations,andcreatingthoughtful,personalizedexperiences.
• Strong Communicator: Youarepolished,personable,anddiplomaticinbothwrittenandverbalcommunication,andcomfortablenavigatingawiderangeofpersonalities,expectations,andcommunicationstyles.
• Proactive & Intuitive: You anticipate needs, notice when circumstances change, and are comfortable reaching out rather than waiting to be asked.
• Organized & Reliable: You can manage multiple families, tutors, candidates, and follow-up items while maintaining excellent attention to detail and follow-through.
• Judicious & Discreet: You exercise sound judgment, handle sensitive information appropriately, and know when an issue should be escalated.

Experience:

Prior experience in tutoring is a strong plus, but not required. Experienceinprivateeducation,academicconsulting,independentschooladministration,clientrelations,executiveassistance,orhigh-touchhospitalityisparticularlyvaluable,thoughnospecificbackgroundisrequired.FamiliaritywithNewYorkCity'sindependentschoolandprivateeducationlandscapeisaplus.Ultimately,exceptionaljudgment,communication,responsiveness,organization,andinterpersonalskillsmattermorethananyparticularbackground.

Schedule & Location:

• Remote position
• Flexible,non-traditionalschedulewithvaryinghoursandahighlevelofresponsiveness,includingregulareveningsandweekends.
• NYC-area candidates preferred for periodic in-person meetings, activities, and other Prime-related engagements, but finding the best fit is most important.

If you take genuine pride in building trusting relationships, enjoy keeping many moving pieces organized, thrive on thoughtful follow-through, and enjoy the challenge of meeting and exceeding the high expectations of discerning families, we’d love to hear from you!