Family Party & Visitor Services Specialist

The Children's Museum Of Sonoma County; Santa Rosa, Northern (CA, KY); On-site; USD 28,000 - 29,000; Part time

Job summary

The Children's Museum Of Sonoma County in Santa Rosa, CA is seeking a Party Specialist to create joyful, memorable experiences for families hosting events. You’ll be the primary contact for party hosts, guiding them through the space and ensuring a welcoming atmosphere.

When not assisting with party duties, you’ll support Visitor Services by helping at the front desk, answering inquiries, and assisting with exhibit openings and resets.

Qualifications

• First Aid/CPR certification required.
• High school diploma or equivalent required.
• Experience in customer service, preferably in entertainment/retail/hospitality.
• Excellent verbal communication skills and ability to interact with diverse groups.

Responsibilities

• Greet party hosts and guests; provide orientation to the party space and Museum.
• Serve as the main point of contact for party families during their reservation.
• Assist visitors at the front desk with sales and check-in procedures using the POS system, and with inquiries in person and via phone/email.
• Reset party spaces between reservations.
• Assist the Senior Sales Coordinator with policy communication and implementation.
• Support the Visitor Services team by opening/closing exhibit areas per protocols and resetting spaces,
• Provide a welcoming and safe visitor experience by greeting guests and addressing concerns with a positive, customer-centered approach.
• Carry out additional projects and duties as assigned by the Senior Sales Coordinator and Visitor Services Manager.

Skills

First Aid/CPR certification

Verbal communication

Professional demeanor under pressure

Reliability and teamwork

Education

High school diploma or equivalent

First Aid/CPR certification

Job description

The Children's Museum Of Sonoma County in Santa Rosa, CA is seeking a Party Specialist to create joyful, memorable experiences for families hosting events. You’ll be the primary contact for party hosts, guiding them through the space and ensuring a welcoming atmosphere.

When not assisting with party duties, you’ll support Visitor Services by helping at the front desk, answering inquiries, and assisting with exhibit openings and resets.