Family Partner- FCT, 40Hrs- Days

UMass Memorial Health; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Central Massachusetts seeks a Family Partner to offer peer-to-peer support for families with youth facing emotional and behavioral challenges. The role involves fostering relationships, providing education, and navigating care systems. Join a diverse team committed to improving community health and supporting families in need.

Benefits

Signing bonus available

Qualifications

• Minimum 1 year experience working with youth/families.
• Experience as a caregiver of a youth with special needs.

Responsibilities

• Assist in creating a positive, collaborative environment.
• Deliver services at offices, in the community, or in the family’s home.
• Build strong, functional relationships with enrolled youth and their families.

Skills

Collaboration

Advocacy

Empowerment

Education

High School Diploma/GED/HiSet

Bachelor’s Degree in psychology, counseling, or social work

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Monday through Friday

Scheduled Hours: 8 am to 8 pm

Shift: 4 - Mixed Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 71000 - 0737 FCT Worcester East

Union: SEIU Local 509 Community Health Link

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. We excel in patient care, academic excellence, and leading-edge research, making us the premier health system of Central Massachusetts. We are more than 20,000 employees working together as one health system in relentless pursuit of healing for our patients, community, and each other. Everyone plays an important part, every day.

Job Description

The Family Partner provides Family Support and Training (Caregiver Peer-to-Peer Support) under the supervision of the Family Partner Supervisor. This role involves establishing a structured, strength-based, one-to-one relationship with parents/caregivers to support youth with emotional and behavioral challenges. The goal is to improve parental capacity to support their youth, facilitating youth’s return or ongoing participation in the community. Activities include education, system navigation assistance, fostering empowerment, resource linkage, and coaching, aimed at achieving individual child/youth goals.

1. Assist in creating a positive, collaborative environment where all employees, youth, and families feel welcomed and supported.
2. Deliver services at offices, in the community, or in the family’s home based on preferences.
3. Build strong, functional relationships with enrolled youth and their families.
4. Develop outreach strategies to enable full participation in the Wraparound Process.
5. Assist in developing Care Planning Teams with clinical providers, family, and other supports.
6. Mentor parents/caregivers to advocate effectively and navigate human services systems.
7. Work closely with the Care Planning Team to monitor and advocate for the family’s needs.
8. Participate in meetings, training, supervision, and quality activities as directed.

Position Qualifications

Family Partner I

• High School Diploma/GED/HiSet
• Satisfactory CORI background check
• Valid US driver's license and insured vehicle for work-related transportation
• Knowledge of system of care values: Child Centered, Family Driven, Strength-Based, Culturally Responsive, Collaborative, and Continuous Quality Improvement
• Clear boundaries
• Minimum 1 year experience working with youth/families
• Experience as a caregiver of a youth with special needs

Family Partner II

• Bachelor’s Degree in psychology, counseling, or social work
• Satisfactory CORI background check
• Valid US driver's license and insured vehicle for work-related transportation
• Knowledge of system of care values as above
• Clear boundaries
• Minimum 1 year experience working with youth/families
• Experience as a caregiver of a youth with special needs

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We promote respect and encourage applications from diverse backgrounds. If you require disability accommodations, contact us at [e-mail]. We will respond promptly to assist you.