Family Navigation Coordinator

Global Roles; Charlottesville, Northern (VA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Global Roles in Charlottesville, VA is seeking a Family Navigator Coordinator to support clients in building stability and removing barriers to employment and long-term self-sufficiency. You will coordinate community partnerships, referrals, and educational workshops to help clients access essential services.

The role requires collaborating with partners, coordinating health screenings, enabling school enrollments, and promoting equity in access to services.

Qualifications

• Undergraduate degree or equivalent experience.
• 2-3 years in human services, health navigation, education, youth programming, or nonprofit programs preferred.
• Experience with immigrant and refugee populations preferred; lived experience valued.
• Knowledge of Virginia public benefits, health, or school systems preferred.

Responsibilities

• Identify and maintain resource lists for clients, including healthcare options.
• Provide tailored referral support for healthcare resources in the community.
• Coordinate initial health screenings.
• Adapt and vet health education materials and workshops, using approved templates.
• Coordinate school enrollment appointments and maintain school relationships.
• Collaborate with internal and external partners to access services for early childhood applications and advocacy.
• Attend partner meetings representing IRC within assigned tasks and coordinate data entry per grant requirements.
• Promote gender equity and wellness in access to services.

Skills

Resource coordination

Relationship building

Multicultural communication

Community outreach

Time management

Problem solving

Data entry

Microsoft Office

English fluency

Spanish language (desired)

Education

Undergraduate degree or equivalent experience

Tools

MS Word

MS Excel

MS Outlook

Job description

The Family Navigator Coordinator supports IRC clients in building stability and eliminating barriers to employment and long-term self-sufficiency. The role involves coordinating community partnerships, referrals, and educational workshops to help clients access essential services.

Responsibilities

• Identify and maintain resource list for clients, including free or low-cost primary, specialty, dental, prescription, and mental healthcare options.
• Provide tailored referral support for clients seeking healthcare resources within the community.
• Coordinate initial health screenings.
• Adapt and vet culturally appropriate health education materials, communication, and educational workshops, using supervisor approved templates and existing content to build health system literacy and address health-related barriers to employment and self-sufficiency, coordinating with AmeriCorps, Interns, and Volunteers for workshop delivery.
• Coordinate initial school enrollment appointments, maintaining positive school relationships.
• Collaborate with and refer to internal and external partners to make referrals and access services for early childhood applications, advocacy for services for children, parent engagement, educational workshops, out of school time opportunities and other community resources that support long-term stability.
• Collaborate with internal and external partners to offer education and events to knowledge, activities and awareness for youth and families to thrive.
• Maintain, and strengthen partnerships within established program priorities.
• Attend partner meetings as directed by the casework supervisor, representing IRC within the scope of assigned tasks.
• Coordinate data entry in compliance with IRC standards and grant requirements.
• Participate in staff meetings and training.
• Promote gender equity and wellness in access to services.
• Perform other related duties as assigned.

Requirements

• Undergraduate degree or equivalent experience.
• Relevant professional experience in the field of human services, health Navigator, education, youth programming, or nonprofit program required; 2-3 years of experience strongly preferred.
• Experience with immigrant and refugee populations preferred; lived experience valued.
• Knowledge of Virginia and/or U.S. public benefits, health or school systems strongly preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Strong problem-solving skills combined with the ability to multi-task and manage time effectively within established guidelines and supervisor direction.
• Attention to detail and accuracy in work.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Dari, Farsi, and/or Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle is required.

Skills

• Human Services Experience
• Health Navigation
• Youth Programming Facilitation
• Nonprofit Program Management
• Migrant and Refugee Support
• Public Benefits Knowledge
• Knowledge of Health Systems
• Knowledge of School Systems
• Relationship Building
• Diplomacy
• Networking
• Multicultural Communication
• Problem Solving
• Time Management
• Attention to Detail
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Internet Research

Languages

English, Spanish, Dari, Farsi, Pashto