Family Navigation Coordinator

theirc; Charlottesville (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The International Rescue Committee (IRC) in Charlottesville, VA seeks a Family Navigator Coordinator. You will support clients to build stability and remove barriers to employment, working across IRC programs and with community partners to ensure access to essential services and education opportunities.

The role emphasizes partnership-building, data coordination, and gender equity in access to services. End date: September 30, 2027.

Qualifications

• Education: Undergraduate degree or equivalent experience.
• Experience: 2-3 years in human services, health navigator, education, youth programming, or nonprofit program.
• Knowledge of Virginia/public benefits, health or school systems preferred.

Responsibilities

• Identify and maintain resource lists for clients, including healthcare options.
• Provide tailored referral support for healthcare resources.
• Coordinate health screenings and education materials.
• Collaborate with partners to access services for families and youth.
• Coordinate data entry in IRC systems and participate in meetings.

Skills

Relationship building

Networking

Multi-cultural communication

Fluent English

Language skills (Spanish, Dari, Farsi,

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview

The Family Navigator Coordinator will support IRC clients in building stability and eliminating identified barriers to allow clients to gain employment to achieve long-term self-sufficiency. The Coordinator works closely with colleagues across IRC programs and external partners to ensure clients have the knowledge and resources they need to thrive in their community. This role will focus on maintaining and building strong partnerships and referral pathways within the community and coordinating education opportunities through workshops and orientations for clients to learn how to access and utilize essential services.

This position has an end date of September, 30, 2027.

Major Responsibilities

Responsibilities include, but are not limited to:

Family Support

• Identify and maintain resource list for clients, including free or low-cost primary, specialty, dental, prescription, and mental healthcare options.
• Provide tailored referral support for clients seeking healthcare resources within the community.
• Coordinate initial health screenings.
• Adapt and vet culturally appropriate health education materials, communication, and educational workshops, using supervisor approved templates and existing content to build health system literacy and address health-related barriers to employment and self-sufficiency, coordinating with AmeriCorps, Interns, and Volunteers for workshop delivery.
• Coordinate initial school enrollment appointments, maintaining positive school relationships.
• Collaborate with and refer to internal and external partners to make referrals and access services for early childhood applications, advocacy for services for children, parent engagement, educational workshops, out of school time opportunities and other community resources that support long-term stability.
• Collaborate with internal and external partners to offer education and events to knowledge, activities and awareness for youth and families to thrive.

Partnership Building

• Maintain, and strengthen partnerships within established program priorities.
• Attend partner meetings as directed by the casework supervisor, representing IRC within the scope of assigned tasks.

Documentation, Reporting, Contract Compliance and Other Responsibilities

• Coordinate data entry in compliance with IRC standards and grant requirements.
• Participate in staff meetings and training.
• Promote gender equity and wellness in access to services.
• Perform other related duties as assigned.

KEY WORKING RELATIONSHIPS

• Position Reports to: Casework Supervisor and receives technical support from the Education and Learning Program Manger
• Position Directly Supervises: N/A, may provide day-to-day guidance and orientation to interns and volunteers assisting with clients-related tasks, without formal supervisory authority (e.g., hiring, performance management).

Job Requirements

• Education: Undergraduate degree or equivalent experience.
• Experience: Relevant professional experience in the field of human services, health Navigator, education, youth programming, or nonprofit program required; 2-3 years of experience strongly preferred.
• Experience with immigrant and refugee populations preferred; lived experience valued.
• Knowledge of Virginia and/or U.S. public benefits, health or school systems strongly preferred.

Demonstrated Skills & Competencies

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Strong problem-solving skills combined with the ability to multi-task and manage time effectively within established guidelines and supervisor direction.
• Attention to detail and accuracy in work.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC's clients is desired; including Spanish, Dari, Farsi, and/or Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem