Family Medicine Sr Patient Services Specialist

Veterans in Healthcare; Lubbock (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Plans + Supplemental Coverage

Paid Time Off

Retirement Plans

Wellness Programs

Certified Mother-Friendly Workplace

Job summary

TTUHSC's Family Medicine Clinic in Odessa seeks a Sr Patient Services Specialist to manage patient flow, schedule visits, and handle insurance and paperwork. You will be the primary contact for patients in a fast-paced environment, coordinating with nursing staff and physicians.

The role requires a high school diploma, 3 years of customer service experience (2 in healthcare). Bilingual English/Spanish is a plus; daytime hours with a Monday–Friday schedule.

Qualifications

• High school diploma or equivalent is required.
• Three years of customer service, office, or related experience; two years in healthcare/clinical setting preferred.

Responsibilities

• Schedule appointments and prepare paperwork for patient visits.
• Process charges for clinic services and file insurance claims.
• Maintain patient records and respond to information requests from patients and insurers.
• Supervise and train Front Desk/Patient Service Specialists; monitor front desk and call center activities.

Skills

Bilingual English/Spanish

Customer service

Office experience

Cash handling

Education

High school diploma or equivalent

Job description

• Bilingual English/Spanish

46401BR

Family Medicine Sr Patient Services Specialist

Family Med Clinic General Ode

Odessa

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution’s lasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Supervise Patient Service Specialist (PSS) in the Family Medicine Clinic with the direction of the Clinic Manager.


• Train and orient new PSS's.


• Monitors daily activities of the front desk and call center to communicate and coordinate with nursing staff, residents, faculty and Clinic Manager to ensure workflow efficient.

Occasional Duties

Covers different areas of front desk duties to ensure coverage.

Required Qualifications

• High school diploma or equivalent.


• Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Experience with public speaking.


• Experience interpreting procedures and manuals.


• Experience analyzing data to write routine reports and correspondences.


• Experience with basic accounting.


• Previous administration office experience.


• Bilingual English/Spanish

Required Attachments

Resume / CV

Benefits

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members


• Paid Time Off - Including holidays, vacation, sick leave and more


• Retirement Plans


• Wellness Programs


• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

17.00

Pay Grade Maximum

18.50

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

None

Shift

Day

Schedule Details

Monday - Friday, 8AM - 5PM

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM