Family Housing Navigator

Centerboard; Lynn (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

Centerboard in Lynn, MA is seeking a Family Housing Advocate to provide case management, housing advocacy, and follow-up services to help families obtain safe, stable, permanent housing. You will assist with eligibility documentation, coordinate housing searches, and support families across EA shelter models.

The role requires strong interpersonal and organizational skills, a valid driver's license, and experience in human services. Day shifts with full-time hours are offered in a local setting.

Qualifications

• A High School Diploma or GED is required; a Bachelor’s degree is preferred.
• Two years of experience in human services, housing services, case management, or an independent living program is preferred.
• Strong interpersonal, written, and verbal communication skills are essential.
• A valid driver’s license and acceptable driving record are required.

Responsibilities

• Assess family needs and barriers and develop individualized Re-Housing Plans to support housing stability and permanent placement.
• Complete the initial intake process upon family arrival, including establishing contact and identifying immediate needs; review rules and guidelines; complete intake paperwork and signatures; introduce family to Supervisory Team; coordinate with Placement Team.
• Provide case management and advocacy services to help families access benefits, community resources, childcare, educational services, and referrals.
• Coordinate family conferences and collaborate with families, the Placement Team, and other service providers to address housing barriers and support progress toward housing goals.
• Maintain family and service records in MyEvolv, ETO, and other required databases, including intake documentation, family progress, needs, accomplishments, incidents, correspondence, monthly Re-Housing Plans, weekly status updates, unit inspections, quarterly Re-Housing Assessments, meeting notes, demographics, and contact information.
• Initiate and support families throughout the housing search process by identifying safe and affordable housing opportunities; provide leads and updates; assist with applications and documentation; attend viewings and appointments.
• Develop relationships with landlords, housing providers, and community partners to identify housing opportunities and address concerns.
• Conduct weekly unit inspections to assess maintenance and compliance; report concerns to the Supervisor.
• Maintain communication with families and conduct weekly family meetings to review progress and update goals.
• Share relevant family updates with authorized team members to support continuity of services.
• Complete shelter exit requirements, including exit checklist and coordinating unit appointments.
• Attend required EOHLC and Centerboard training related to responsibilities and program requirements.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Driver's license

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Centerboard in Lynn, MA is seeking a Family Housing Advocate to provide case management, housing advocacy, and follow-up services to help families obtain safe, stable, permanent housing. You will assist with eligibility documentation, coordinate housing searches, and support families across EA shelter models.

The role requires strong interpersonal and organizational skills, a valid driver's license, and experience in human services. Day shifts with full-time hours are offered in a local setting.