Full-Time Family Housing Advocate

Centerboard; Lynn (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

Centerboard in Lynn, MA is seeking a Family Housing Advocate to provide case management, housing advocacy, and follow-up services to help families obtain safe, stable, permanent housing. You will assist with eligibility documentation, coordinate housing searches, and support families across EA shelter models.

The role requires strong interpersonal and organizational skills, a valid driver's license, and experience in human services. Day shifts with full-time hours are offered in a local setting.

Qualifications

• A High School Diploma or GED is required; a Bachelor’s degree is preferred.
• Two years of experience in human services, housing services, case management, or an independent living program is preferred.
• Strong interpersonal, written, and verbal communication skills are essential.
• A valid driver’s license and acceptable driving record are required.

Responsibilities

• Assess family needs and barriers and develop individualized Re-Housing Plans to support housing stability and permanent placement.
• Complete the initial intake process upon family arrival, including establishing contact and identifying immediate needs; review rules and guidelines; complete intake paperwork and signatures; introduce family to Supervisory Team; coordinate with Placement Team.
• Provide case management and advocacy services to help families access benefits, community resources, childcare, educational services, and referrals.
• Coordinate family conferences and collaborate with families, the Placement Team, and other service providers to address housing barriers and support progress toward housing goals.
• Maintain family and service records in MyEvolv, ETO, and other required databases, including intake documentation, family progress, needs, accomplishments, incidents, correspondence, monthly Re-Housing Plans, weekly status updates, unit inspections, quarterly Re-Housing Assessments, meeting notes, demographics, and contact information.
• Initiate and support families throughout the housing search process by identifying safe and affordable housing opportunities; provide leads and updates; assist with applications and documentation; attend viewings and appointments.
• Develop relationships with landlords, housing providers, and community partners to identify housing opportunities and address concerns.
• Conduct weekly unit inspections to assess maintenance and compliance; report concerns to the Supervisor.
• Maintain communication with families and conduct weekly family meetings to review progress and update goals.
• Share relevant family updates with authorized team members to support continuity of services.
• Complete shelter exit requirements, including exit checklist and coordinating unit appointments.
• Attend required EOHLC and Centerboard training related to responsibilities and program requirements.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Driver's license

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Job Details: Job Location: 16 CITY HALL SQUARE - LYNN, MA, Position Type: Full Time, Salary Range: $29.84 - $29.84Hourly, Job Shift: Day Shift, GENERAL SUMMARY OF POSITION

The Family Housing Advocate provides case management, housing advocacy, and follow-up services to help families address barriers and obtain safe, stable, permanent housing. The position serves families across applicable Emergency Assistance (EA) shelter models, including Bridge Shelter, Rapid Shelter when activated, and Priority Support Sites. Responsibilities include assessing family needs, coordinating services, supporting housing searches and transitions, and assisting families with eligibility documentation, consistent with EOHLC requirements and program timelines.

ESSENTIAL JOB FUNCTIONS

• Assess family needs and barriers and develop individualized Re-Housing Plans to support housing stability and permanent placement.
• Complete the initial intake process upon family arrival, including establishing contact and identifying immediate needs; reviewing house rules, EOHLC guidelines, and site inventory; completing intake paperwork and obtaining required signatures; introducing the family to the Supervisory Team; and coordinating with the Placement Team. Complete MyEvolv/ETO intake documentation within 10 days and notify the Supervisor of any delays.
• Provide case management and advocacy services to help families access benefits, community resources, childcare, educational services, and referrals.
• Coordinate family conferences and collaborate with families, the Placement Team, and other service providers to address housing barriers and support progress toward housing goals.
• Maintain family and service records in MyEvolv, ETO, and other required databases, including intake documentation, family progress, needs, accomplishments, incidents, correspondence, monthly Re-Housing Plans, weekly status updates, unit inspections, quarterly Re-Housing Assessments, meeting notes, demographics, and contact information.
• Initiate and support families throughout the housing search process by identifying safe and affordable housing opportunities; providing housing leads and updates; assisting with applications and supporting documentation; and attending housing viewings and appointments as required to support families.
• Develop and maintain relationships with landlords, housing providers, and community partners to identify housing opportunities and address housing-related concerns.
• Conduct weekly unit inspections to assess unit maintenance and family compliance with Centerboard and EOHLC policies and requirements, and report identified concerns to the Supervisor.
• Maintain verbal and written communication with families and conduct weekly family meetings to review progress, address concerns, and update housing goals.
• Share relevant family updates with authorized team members to support continuity of services, consistent with confidentiality requirements.
• Complete shelter exit requirements, including the exit checklist and coordination of appointments with families at their units.
• Attend required EOHLC and Centerboard training related to assigned responsibilities and program requirements.
• Maintain communication with the Supervisor and attend weekly supervision meetings to review family progress, discuss barriers, and ensure alignment with program expectations.
• Provide transportation as required to support families, maintain the cleanliness of agency vehicles, and report vehicle damage to the Supervisor or on-call staff.
• Participate in assigned one-week, Tuesday-to-Tuesday on-call rotations and respond to after-hours service requirements, including placements, housing appointments, and unit searches.
• Perform other related duties as assigned.

Qualifications

A High School Diploma or GED is required; a Bachelor’s degree is preferred. Two years of experience in human services, housing services, case management, or an independent living program is preferred. Candidates must possess strong interpersonal, written, and verbal communication skills, with the ability to build positive relationships with families, colleagues, and community partners. Strong organizational skills and the ability to manage documentation, competing priorities, and program requirements are essential. A valid driver’s license and acceptable driving record are required.