Case Manager-Transitional Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a compassionate Case Manager to support families in Transitional Housing programs. You will conduct comprehensive assessments, develop ILPs, and deliver tailored services to help clients overcome barriers and achieve housing stability.

The role emphasizes advocacy, crisis intervention, and collaboration with community partners to connect clients with benefits, healthcare, education, and legal resources while ensuring DHS and Win compliance.

Qualifications

• Bachelor's Degree in Social Work or related field with two years of client-facing experience, or an Associate's Degree with three years.
• Experience supporting individuals and families experiencing homelessness, domestic violence, or other complex life challenges.
• Knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care, and client-centered approaches.
• Familiar with public benefits, entitlement systems, housing resources, and community-based services.
• Strong organizational, communication, and documentation skills.
• Comfortable managing a caseload while balancing multiple priorities in a fast-paced environment.

Responsibilities

• Assess and complete intake documentation for newly arrived families within required timeframes.
• Develop and maintain ILPs supporting housing, employment, income, and family stability goals.
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family.
• Connect clients to public benefits, healthcare, mental health services, education, legal assistance, and community resources.
• Utilize evidence-based practices and strength-based approaches to support client success.
• Maintain accurate client records, CARES documentation, and program compliance with DHS, OTDA, and Win standards.
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals.
• Monitor progress, conduct follow-ups, refer as needed, and support families toward permanent housing.

Skills

Case management

Advocacy

Crisis intervention

Motivational Interviewing

Trauma-Informed Care

Documentation

Education

Bachelor's Degree in Social Work

Associate's Degree with 3 years experience

Job description

Help Guide Families to Permanent Housing

$47,283

($25.98/Hour)

THE ROLE

Win is seeking a dedicated and compassionate Case Manager to support families residing in our Transitional Housing programs. In this role, you will provide comprehensive case management services that help families overcome barriers, achieve housing stability, increase income, and move toward self-sufficiency. Through advocacy, coaching, crisis intervention, and collaboration with community partners, you will help clients create and achieve meaningful goals while ensuring compliance with program requirements.

What You Will Do

• Conduct comprehensive assessments and complete intake documentation for newly arrived families within required timeframes
• Develop and maintain Individualized Living Plans (ILPs) that support housing, employment, income, and family stability goals
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family's needs
• Connect clients to public benefits, healthcare, mental health services, educational opportunities, legal assistance, and community resources
• Utilize Evidence-Based Practices, Motivational Interviewing, Trauma-Informed Care, and strength-based approaches to support client success
• Maintain accurate client records, CARES documentation, and program compliance in accordance with DHS, OTDA, and Win standards
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals
• Monitor client progress, conduct follow-up activities, facilitate referrals, and support families on their path to permanent housing

Who You Will Be

• You will hold a Bachelor's Degree in Social Work or a related field with two years of relevant experience, or an Associate's Degree with three years of client-facing experience
• You will have experience supporting individuals and families experiencing homelessness, domestic violence, or other complex life challenges
• You will demonstrate knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care, and other client-centered approaches
• You will be familiar with public benefits, entitlement systems, housing resources, and community-based services
• You will possess strong organizational, communication, and documentation skills
• You will be comfortable managing a caseload while balancing multiple priorities in a fast-paced environment