Family Growth & Conversion Specialist (H1B)

Think Academy U.S; San Jose (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

H1B Sponsorship

Relocation assistance

Health, Vision, and Dental Insurance

401k

Job summary

Think Academy U.S is seeking a User Conversion & Operations Specialist to engage U.S. K–12 families, drive course enrollment, and own conversion metrics. You will start with frontline parent communications and course conversion, then broaden to cross‑subject enrollment, referrals, and user engagement programs.

You will work on-site in Silicon Valley, collaborating with teaching, curriculum, and marketing teams, with a focus on measurable growth and user satisfaction.

Qualifications

• Bachelor’s degree or above required.
• Native or near-native Chinese communication with strong English.
• Proactive, goal‑oriented communicator who drives conversion and operations.

Responsibilities

• Communicate with parents to understand needs and influence decisions.
• Drive course conversion and trial bookings, with follow-up on concerns.
• Own conversion outcomes: trial bookings, attendance, enrollment.
• Identify drop‑off reasons and improve conversion strategies.
• Develop and manage community and user growth activities across programs.

Skills

Bachelor's degree

Native Chinese

English proficiency

Customer communication

Goal orientation

Learning agility

Data literacy

On-site work

Mandarin proficiency

Education

Bachelor’s degree or above

Job description

Think Academy U.S is seeking a User Conversion & Operations Specialist to engage U.S. K–12 families, drive course enrollment, and own conversion metrics. You will start with frontline parent communications and course conversion, then broaden to cross‑subject enrollment, referrals, and user engagement programs.

You will work on-site in Silicon Valley, collaborating with teaching, curriculum, and marketing teams, with a focus on measurable growth and user satisfaction.