Family Engagement Specialist — Recovery & Community Support

Automatic Data Processing, Inc.; Decatur (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid wellness day every other Friday

Clinical supervision for licensure (LC

Loan forgiveness eligibility

Job summary

Heritage is hiring a Family Engagement Specialist to support families with behavioral health needs in homes, schools, and community settings. Your lived experience will guide families toward resources, coordinated care, and stronger support systems.

The role focuses on connecting families to services, navigating complex systems, and delivering compassionate, strength-based support in-person in Decatur, IL, with regular county travel.

Qualifications

• High school diploma or GED is required.
• Minimum 21 years of age.
• Personal lived experience with mental health and/or substance use recovery, or caregiver experience preferred.
• Willingness to obtain CRSS credential within 18 months of hire.
• Valid driver’s license, reliable transportation, and proof of current auto insurance.

Responsibilities

• Identify family needs and connect them to appropriate resources.
• Provide resource navigation and community support in various settings.
• Strengthen family relationships and build natural supports.
• Guide families through behavioral health, juvenile justice, education, and health systems.
• Offer coaching, advocacy, and ongoing support based on family goals.
• Coordinate with team members and partners for consistent, family-centered care.
• Document services accurately in the electronic health record.

Skills

Interpersonal skills

Verbal communication

Written communication

Organization

Problem solving

Confidentiality

Independence / teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Email

Job description

Heritage is hiring a Family Engagement Specialist to support families with behavioral health needs in homes, schools, and community settings. Your lived experience will guide families toward resources, coordinated care, and stronger support systems.

The role focuses on connecting families to services, navigating complex systems, and delivering compassionate, strength-based support in-person in Decatur, IL, with regular county travel.