Family Engagement Specialist - Community & Care Navigator

Heritage Behavioral Health Center; Decatur (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid time off and wellness days

Health insurance

401(k) and Roth options

Tuition assistance

Loan forgiveness eligibility NHSC

Supervision toward licensure

Competitive salary

Job summary

Heritage Behavioral Health Center in Decatur, IL is hiring a Family Engagement Specialist to support families through recovery and community resources. This full-time, in-person role leverages lived experience to empower youth and families.

You will partner with caregivers to identify needs, navigate systems, and connect to services in homes, schools, and community settings. Travel within Macon and surrounding counties is required.

Qualifications

• High school diploma or GED required.
• Minimum 21 years of age.
• Personal lived experience with mental health or caregiver of a child with needs.
• Willingness to obtain CRSS credential within 18 months.
• Valid driver's license and reliable transportation.

Responsibilities

• Identify family needs and connect to resources (healthcare, housing, education, finances).
• Provide resource navigation in homes, schools, and community settings.
• Strengthen family relationships and natural supports.
• Guide families through behavioral health, education, health care, and systems.
• Offer coaching, advocacy, and ongoing support aligned with family goals.
• Coordinate with Heritage and partners for consistent care.
• Document services accurately in the electronic health record.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Organization

Trauma-informed approach

Confidentiality

Education

Current CRSS credential

Tools

Microsoft Word

Excel

Electronic Health Records

Job description

Heritage Behavioral Health Center in Decatur, IL is hiring a Family Engagement Specialist to support families through recovery and community resources. This full-time, in-person role leverages lived experience to empower youth and families.

You will partner with caregivers to identify needs, navigate systems, and connect to services in homes, schools, and community settings. Travel within Macon and surrounding counties is required.