Community Support Specialist - Program Coverage

Automatic Data Processing, Inc.; Decatur (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

Heritage Behavioral Health Center in Decatur, IL is seeking a Community Support Specialist I for the Program Support team. The role provides skill-building, case management, and community-based mental health services across Macon County, with a strong emphasis on person-centered care and collaboration with clinicians and partners.

The position offers in-person service delivery, Monday–Friday hours, and opportunities to mentor and work across programs.

Qualifications

• High school diploma or GED plus five years of supervised mental health or social service experience or a Bachelor’s degree in social work, psychology, education, or a human service field
• Minimum 21 years of age and valid driver’s license with reliable transportation
• Experience with community-based mental health or co-occurring services is preferred

Responsibilities

• Provide coverage for assigned caseloads during staff illness, vacation, training, or other planned and unplanned absences
• Respond to urgent or time-sensitive client needs across the program
• Accompany or transport individuals to appointments when staff are unavailable
• Review client plans, notes, and goals to ensure continuity of care
• Communicate with primary staff and supervisors about services provided and follow-up needs
• Complete accurate documentation in accordance with program and funding requirements

Skills

Mental health knowledge

Case management

Non-judgmental approach

Communication skills

Teamwork

EHR proficiency

Education

High school diploma or GED

Bachelor’s degree in social work, psychology, education, or a human service field

Job description

Heritage Behavioral Health Center in Decatur, IL is seeking a Community Support Specialist I for the Program Support team. The role provides skill-building, case management, and community-based mental health services across Macon County, with a strong emphasis on person-centered care and collaboration with clinicians and partners.

The position offers in-person service delivery, Monday–Friday hours, and opportunities to mentor and work across programs.