Family Court Admin & Case Support Officer

Cafcass; United States; Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Wellbeing support

Excellent benefits

Job summary

Cafcass in Birmingham offers hybrid working with regular in-office presence for team meetings, supervision, and induction. This role provides administrative support to local Family Court Advisers and Service Managers, handling case progression, referrals, letters, and information packs while ensuring timely follow-ups.

You'll work in a diverse, inclusive environment with wellbeing support and excellent benefits, collaborating with colleagues and frontline teams to progress cases efficiently.

Qualifications

• A relevant qualification in business administration (e.g. NVQ2), willingness to progress, or significant similar experience.
• Confident with MS Office at basic to intermediate level.
• Clear, confident communicator via email, phone and in person.
• Thrives in a team environment and can adapt to changing priorities.
• Able to prioritise work in a fast-moving setting with tight deadlines.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify missing information and follow up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support and coordination

Skills

MS Office

Communication

Teamwork

Prioritisation

Telephone/Email communication

Education

NVQ2 in Business Administration

Tools

Case management system

Job description

Cafcass in Birmingham offers hybrid working with regular in-office presence for team meetings, supervision, and induction. This role provides administrative support to local Family Court Advisers and Service Managers, handling case progression, referrals, letters, and information packs while ensuring timely follow-ups.

You'll work in a diverse, inclusive environment with wellbeing support and excellent benefits, collaborating with colleagues and frontline teams to progress cases efficiently.